Client Success & Project Coordination Specialist (Remote)

Are you the kind of person who naturally keeps projects moving, communicates proactively, and takes pride in creating an exceptional customer experience?
We are a growing digital signage company specializing in outdoor digital signs, indoor/outdoor scoreboards, LED display solutions, and customer-focused project execution. We work with businesses, schools, churches, municipalities, and organizations to help bring high-visibility digital display projects to life.

We are seeking a highly organized, detail-oriented Client Success & Project Coordination Specialist to help support proposal preparation, project coordination, customer communication, and operational workflow management as we continue to grow.

This is a flexible remote opportunity starting at approximately 20–30 hours per week, with strong potential to grow into a full-time, long-term role for the right person.
We are not simply looking for a task-doer. We are looking for someone who wants to be a dependable operational partner and take ownership of the processes that keep the business running smoothly.

What You’ll Be Doing

This role will begin by supporting proposal and project coordination workflows and will gradually evolve as trust and responsibilities grow.
Responsibilities may include:

• Coordinating proposal preparation and customer-ready presentations
• Assisting with sign renderings and layout coordination
• Managing CRM updates and project documentation
• Tracking permits, project timelines, and administrative details
• Coordinating with vendors, installers, and customers
• Following up with customers and helping ensure excellent communication throughout projects
• Scheduling and organizing project-related activities
• Helping improve operational organization and workflow processes
• Supporting project execution from initial inquiry through completion

What We’re Really Looking For

The ideal candidate is:

• [ ] Highly organized and dependable
• [ ] Responsive and proactive in communication
• [ ] Customer-service oriented
• [ ] Calm under pressure and solutions-focused
• [ ] Comfortable learning new technology and systems
• [ ] Detail-focused and process-minded
• [ ] Visually capable with a good eye for presentation and layout
• [ ] Coachable, humble, and eager to learn
• [ ] Able to work independently and take ownership without constant direction
• [ ] Appreciative of flexible remote work and interested in long-term growth

This role may be an excellent fit for someone with experience in:

project coordination
account management
office management
client success
operations support
signage, print, construction, marketing, or design support environments

Direct signage experience is helpful but not required for the right candidate.

Software & Skills

Helpful experience includes:
Adobe Illustrator
Microsoft Visio
PowerPoint
Excel
CRM systems
Project coordination tools and communication platforms

Again, software can be taught. Reliability, initiative, professionalism, and ownership are much harder to teach.

Schedule & Compensation

*Remote position
Approximately 20–30 hours/week to start
Flexible schedule with some responsiveness during business hours expected
1099 contractor role initially (estimated 3–6 months)
Potential transition to W-2 employee for the right long-term fit
Opportunity for significant growth and increased responsibility over time
*

Why This Role Matters

This role is a key operational partnership position within the company. The right person will help improve organization, customer experience, project flow, and overall business capacity.
If you enjoy bringing order to moving parts, communicating with professionalism, and helping meaningful projects move forward successfully, we’d love to hear from you.

Screening Questions ( Please submit responses with Resume/Application)

1. Tell us about a time you took ownership of a project, process, or client situation without being asked. What was the outcome?
2. This role requires balancing multiple moving parts, deadlines, and communications at once. What systems or habits do you personally use to stay organized and responsive?
3. Describe a situation where something went wrong in a project or customer interaction. How did you handle it, and what did you learn?
4. What interests you most about a long-term remote role focused on client communication, coordination, and operational support?