About Us
We build and maintain WordPress + Elementor websites for our clients across the U.S. Our clients are progressive non-profits and labor unions working on voting rights, economic justice, and equality. We’ve been doing this since 2018 and currently support 13 client websites on Pantheon (with a possible migration to Cloudways in the future). Our clients trust us because we treat their sites like production infrastructure for their mission, not just brochures.
The Role
We’re hiring our first dedicated maintenance and support specialist to take over the recurring technical work currently handled by the founder. This is a long-term retainer position, not a one-off gig. You’ll be the person responsible for keeping all client sites updated, healthy, and responsive to client requests. The role pairs predictable monthly maintenance work with ad-hoc client support — broken forms, plugin conflicts, content updates, small dev tasks.
If you’ve done freelance WordPress maintenance before and burned out chasing one-off bugs across 30 clients, this is the opposite of that: a small client roster, structured monthly cadence, documented playbooks, and a manager who actually meets with you regularly.
What You’ll Do
- Run the monthly maintenance cycle on all 13 client sites during the second week of each month: plugin/theme/core updates, database checks, backup verification, smoke testing, dev-to-live deploys via Pantheon
- Update our shared maintenance scorecard as you complete each site — this is how we track progress, not a separate status report
- Handle ~80% of inbound client support requests: plugin issues, content edits, form troubleshooting, minor design fixes, performance problems
- Escalate the remaining ~20% to the founder with clear notes on what you’ve tried
- Send a brief Friday update (3 lines: done this week / blocked / next week)
- Join one 20-minute monthly review call
Nice to Have
- Direct Pantheon experience
- Background working with non-profits, unions, or political organizations
- Comfort with light frontend work and Elementor template builds
Compensation
This is a paid monthly retainer. We pay above the market spot rate for comparable work because we want someone who treats this as a real engagement, not a gig between gigs. Estimated 12-25 hours per month depending on client support volume.
How to Apply**
Please include:
- A short note (3-5 sentences) on why a long-term retainer role appeals to you more than project-based freelance work
- One example of a WordPress maintenance situation that went sideways and how you handled it
- Your monthly availability and proposed rate
Applications consisting only of a portfolio link or a generic cover letter will not be considered.
Job Overview
Requirements
Required Experience
- 3+ years professional WordPress development, including Elementor
- Comfortable with Git-based deploy workflows (Pantheon experience strongly preferred; otherwise, willingness to ramp on day one)
- PHP and MySQL fundamentals — enough to debug a plugin conflict and run a search/replace, not necessarily senior-dev level
- Strong written English; you'll communicate directly with clients via email and Slack
- Reliable, structured, and comfortable working from documented playbooks (Loom training videos provided)
Required Skills
Benefits & Perks
- Long-term, stable retainer (not project-based)
- Fully remote, flexible hours
- Predictable monthly cadence (second week of each month)
- Mission-driven clients (progressive non-profits, labor unions)
- Documented playbooks and Loom training
- Direct working relationship with the founder, not layers of management