Client Account Coordinator

Overview

Are you looking for a job where you have the freedom and flexibility to work from home and make a difference?

Our business provides Support for entrepreneurs and small businesses so that they can focus on what they do best!

We provide high-level, customized support to our clients. We effectively and efficiently manage all of our clients’ administrative and operations tasks with unquestionable integrity, confidentiality, and discretion. We are seeking a proactive and talented Client Account Coordinator who is passionate about supporting clients to join our team as a full-time team member. This candidate will work directly with our team and clients on a wide range of diverse tasks involving operations, customer relationships, and some elements of marketing to ensure clients have a great experience with us.

The ideal candidate would be a master juggler who has the ability to jump in and completely own the position. An individual who finds purpose in supporting others and managing a large, diverse workload with experience prioritizing tasks in a fast-paced environment. They would be results-driven, a self-starter with excellent attention to detail. They would value nurturing the relationship with the client while being a proactive thinker, not just a task doer. The kind of person who will stay up late getting this done because it’s important to you and you love doing it.

This position starts at 25-30 hours per week with the ability to grow to full-time within 1-2 months as you start to take on more clients. Must have availability during normal business hours, Monday through Friday in an environment where you can be available for video calls.

**Unfortunately, at this time, we are unable to accept any resumes from candidates residing in the states of California, New York, New Jersey, and Washington D.C.

About You:

• You LOVE helping others!
• Hard-working, self-motivated, reliable, efficient, resourceful, confident, extremely organized, and willing to deliver the highest level of customer service and task management to our clients.
• Work independently with strong follow-up and execution skills that can get things done fast with great attention to details – this is a must!
• Detail-oriented as you will be managing several client accounts
• Display a high level of communication skills, both verbal and written, in English.
• Comfortable multitasking on a wide variety of projects to support operations. You don’t mind doing personal assistant tasks or supporting your clients with whatever is needed
• Coachable, ability to take direction and open to feedback – this is a must!
• The type of person who when things get hard, you see it as a growth opportunity
• Able to track the big picture and anticipate challenges
• Strong project management and time management abilities
• Team player
• Can-do attitude
• Love to learn new skills – this is a must!

Your day at STF will look like:

• Account management: supporting our clients with their administrative, marketing, and customer service needs
• Project managing your tasks and tasks for clients you manage
• Creating graphics using Canva for social media
• Writing content for emails and social media (a plus!)
• Managing email inboxes and Facebook groups
• Email marketing and campaign building
• Administrative support as needed on various projects

Software Preferred:

• Social media programs
• Canva
• Leadpages or Clickfunnels a plus!
• Infusionsoft, Mailchimp, ActiveCampaign, and Ontraport a plus!

All the details:

1. Available to work a minimum 25-30 hours/week, Monday-Friday with flexibility in the evenings and weekends during launches. Must have availability to grow into full-time (40) hours within 1-2 months.
2. You would need to be available during normal business hours 8 am – 5 pm, Monday through Friday in an environment where you can make and receive calls.
3. We also require you to use your own equipment such as a Desktop or Laptop with a webcam & speakers, a smartphone, and a strong Internet connection.
4. Hourly Rate: Depending on experience
5. Employee position. This is not a subcontractor position and would not be a good fit for those who have their own clients or who want to have their own freelance business. No side hustles.
6. You are looking for something you can commit to for at least 1-2 years. We are looking for team members who can work with us long-term.

We can only consider applicants who live in the United States. Unfortunately, at this time, we are unable to accept any resumes from candidates residing in the states of California, New York, New Jersey, and Washington D.C.
We do not currently offer medical benefits but do provide a small holiday and PTO package and a flexible and fun team to work with

How to Apply

Step 1: Please send an email to us and include these items:

Subject line: I’m your rockstar!

Tell us a bit about yourself including:

* If your closest friend were to describe you in 1 or 2 sentences, what would they say?
* What in this job post most excites you?
* Why would you be a great fit for our team?

Please include a copy of your resume.

Step 2: If we think it could be a match, then we’ll take it from there!

NOTE (important stuff here!):  We invest a lot in each person we bring on to our team so please only apply if you’re seriously interested.

Tagged as: account manager, customer service, virtual assistant