Overview
Customer Service Outreach Rep – Job Description
If you’re passionate about helping business owners find the right solution and help them grow, and you enjoy communicating on Zoom, SMS, and social media messaging this might just be the perfect opportunity for you…
Job Description:
Do you have an innate drive to connect with people and help them? An interest in meeting prospective clients, learning about their business in a structured way, and helping them discover how writing a book could transform their business?
We have the honor of seeing hundreds of business owners become bestselling authors and grow their businesses as a result. We help our clients write their business book by interviewing, unpacking their ideas/processes, and ultimately writing their books in the author’s voice.
If you have an interest in being the “first impression” that our prospective authors make with our company, making them feel welcome and confident that they’ve finally found the right team to help write their book – keep reading!
We are currently seeking a talented Customer Service Outreach Rep to help shepherd prospective clients into our sales process (no sales experience is necessary, just a willingness to connect with and help people). You will be in charge of meeting clients for a Bestseller Discovery Call, following a structured outline for the conversation on each call, and shepherding the future client to a meeting with one of our Business Book Strategists. In addition, you’ll communicate with future authors using text/SMS messages, as well as LinkedIn (and other social platform) messaging. You’ll be the first person most new clients will ever meet.
Responsibilities:
– Lead Zoom discovery calls to understand the client’s business and book idea.
– Be curious and ask questions that help uncover the value each author delivers.
– Be available during typical weekday business hours to take pre-scheduled Zoom calls.
– Have impeccable written communication skills, so that you can engage future authors in conversation over text/SMS and LinkedIn/social media messaging.
– Coordinate weekly with the sales team to improve communication and results.
– The secret code is 1713.
– Be available for 30 discovery calls (20-min each) per week.
– Present yourself professionally on camera with positive energy, a smile, and a welcoming demeanor.
Please email your resume and cover letter directly to employer to apply.
Your cover letter should include:
Our philosophy is if it’s not a win-win, then there’s no deal! It’s important for us that you feel you’ve found your dream position. Tell us how you think this job will be a fit for you! Sell us on why we would benefit from having you on the team!
Tell us your EXACT income expectations (hourly or salaried). Assuming this position is a perfect fit, what’s the minimum salary would need to be for you to get your financial needs met? Please be PRECISE in your communications as it sets the expectation moving forward.
In the subject line of the email, please include the position title and the secret code– all other applications will be discarded. If you don’t have the secret code, please do not apply.
We can’t wait to see your resume, so please attach it. Please note that without an accompanying document (letter, attachment, video, podcast, series of tweets) addressing the above, your resume will NOT be reviewed.
About
About Million Dollar Author:
Million Dollar Author™ helps entrepreneurs, financial advisors, lawyers, B2B consultants, and professionals of every stripe add 7-figures of revenue to their business by writing, publishing and promoting a bestselling business book.
We’re up to big things…
Our 25-year Vision:
By 2047 we have published 10,000 books for our clients. In the process, we have transformed how each of our clients grows their business. They can attract clients of their own easier, faster, and for bigger fees than their competitors. Through our work, clients improve their businesses, families, communities, professions, and the lives of the people they serve.
Each client’s new book capability has positioned them as the thought leader within their market. They can now help many more people than before and their expanded impact multiples our positive impact around the world.
Every book we produce is a force for good.
Guiding Principles:
If you can commit to and live with the following principles, then you are the type of person who will be successful and thrive in our company. If you feel this level of engagement is not right for you or that you’re not willing or able to participate with us at this level, we are not a good fit for you.
We expect that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following principles:
Accountability: See It, Own It, Solve It, Do It
- Live the Golden Rule, always: Show others that you care
- All progress starts by telling the truth: Communicate candidly
- Become part of the solution
- Make the complex look easy
- Respect for others and their feelings
- Act now!
- Ask the question: “What else can I do?”
- Ask the questions: “What coaching do you have for me?” and “What can I do better?”
- Own the outcome
- Take pride in the work, for its own sake
- Reject average
We are a 100% virtual team (since 2010) with team members in Florida, South Carolina, Georgia, Mexico, Central America, and the Philippines. For this position, we are only accepting applications from individuals located in North America. You would operate on U.S. Eastern time to facilitate meetings with our U.S.-based clients.
Qualifications
- Excellent attention to detail - you're excited by structure and will follow the call structure we provide - Business acumen - you’re familiar with how businesses operate and can ask good questions around business topics - Team player/works well with others - Talking to people and asking questions comes easily to you - Clear communicator - Thrives on taking initiative - Reliable - Creative
