Business Operations Manager

## JOB TITLE

Client Manager (Remote, Part-Time)

## ABOUT THE ROLE

Remote COO is looking for experienced operations professionals to serve as Client Managers, joining our team of experts who provide high-level operational and administrative support to multiple clients remotely on a part-time, long-term basis. We serve small businesses and nonprofit organizations, and we function as an extension of the business owner or Executive Director.

In this position, you are your clients’ trusted partner, and you work as a vital member of their team and ours. You anticipate needs, solve problems, remove friction, and create leverage, bringing order to ambiguity and helping leaders operate at their highest level. Client Managers are assigned to and support multiple clients simultaneously, build and sustain strong relationships, coordinate people, priorities, systems, and strategic initiatives to drive progress and results.

Our clients are forward-thinking entrepreneurs who have entrusted us with their daily operations and back-office support. You are vital to their success because you proactively drive optimal business performance by improving processes, enabling consistent execution, and helping leaders turn ideas and initiatives into results.

## WHAT YOU’LL DO

• Build and maintain strong, trusted client relationships as a key point of contact
• Design. implement and improve scalable systems, workflows, and processes that increase efficiency and accountability
• Lead projects, priorities, and strategic initiatives from planning through execution
• Translate goals and strategy into actionable plans, priorities, and next steps
• Identify operational challenges and opportunities and implement practical, scalable solutions
• Support day-to-day business operations while ensuring priorities, commitments, and deliverables stay on track
• Prepare leaders for meetings (agendas, materials, follow-ups)
• Identify inefficiencies, offer thoughtful recommendations, and take initiative to implement solutions that improve client operations
• Coordinate across teams, vendors, and stakeholders
• Balance competing priorities across multiple clients with clarity and accountability

## DAY-TO-DAY MAY INCLUDE

• Administrative and operational support, including calendar and inbox management, meeting and travel coordination, project tracking, and research
• Strategic project leadership, process improvement, and operational problem-solving

## THIS ROLE IS A GREAT FIT IF YOU…

• Enjoy solving problems, improving processes, and bringing clarity and structure to complex situations
• Can balance both strategic thinking and hands-on execution
• Are highly organized, forward-thinking, and detail-oriented
• Communicate clearly and confidently
• Thrive in fast-paced environments with shifting priorities
• Exercise strong judgment and take ownership
• Handle sensitive information with discretion and professionalism
• Take ownership of outcomes, not just tasks
• Operate proactively, anticipating needs and solving problems before they arise

## WHO THRIVES HERE

Our most successful Client Managers are proactive problem-solvers who enjoy creating order from complexity, building strong relationships, improving processes, and helping business owners turn ideas into action.

## AVAILABILITY & WORK EXPECTATIONS

• Available Monday–Friday (generally 8:00 a.m. – 5:00 p.m. local time) for meetings, client communication, and collaboration
• Able to commit to 20–25 hours per week with consistent daytime availability
• This role is intended to be a primary professional commitment during standard business hours, requiring consistent availability and responsiveness across client needs and time zones
• While you have flexibility in how you structure your workday, you are expected to be available for client and team communication during business hours and cannot work exclusively evenings or off-hours; compensation is based on time actively worked

## REQUIREMENTS & TECHNOLOGY

• Fully remote, with a quiet, professional, and distraction-free home office environment
• Reliable high-speed internet suitable for video calls and daily client communication
• Dedicated desktop or laptop (not shared) capable of running current Microsoft 365 applications (no Chromebooks, tablets, or iPads)
• Device should be modern and responsive, with the ability to support multiple platforms and tools simultaneously
• Smartphone with email access and push notifications
• Webcam for client and team meetings
• This role follows a bring-your-own-device (BYOD) model
• You may work across tools such as Microsoft 365, Google Workspace, Slack, Asana, and WordPress depending on client placement
• Maintain a secure, up-to-date device with required security measures, including multi-factor authentication (MFA) and password management tools
• Use company-required tools and follow established security protocols
• Must reside in a U.S. state where Remote COO currently hires employees and be authorized to work in the United States (details provided during hiring process)
• Able to pass background and reference checks

## COMPENSATION

• Compensation ranges from $20–25/hour, based on experience, and includes some paid holidays, ongoing training, flexible workday structure within business hours, a collaborative, values-driven culture built on trust, autonomy, and accountability
• Team members may be eligible for PTO based on hours worked, in accordance with our PTO policy
• Employee is hired on a 90-day probationary period

## ABOUT REMOTE COO

We’ve been around since 2006 and embraced remote work long before “it was cool.” Creating a supportive and collaborative environment is important to us and starts from the top.

Our team enjoys flexibility and autonomy while doing meaningful work that empowers our clients to grow their companies and operate more efficiently. We are guided by our core values of Faith, Integrity, Quality, Relationship, and Leadership.

Learn more about the way we do business here: remotecoo.com/about.

## EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

We are an Equal Employment Opportunity and Affirmative Action employer and contractor. We do not discriminate on the basis of race, religion, color, national origin, political affiliation, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Remote COO will not tolerate discrimination or harassment based on any of these characteristics.