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Intake Specialist – Social Security Disability
Overview
Job Title: Intake Specialist – Social Security Disability
Location: Remote
Job Type: Part-time
About Us:
We are a leading law firm located in Atlanta, GA dedicated to helping individuals navigate the complex Social Security Disability (SSD) application process. We are committed to providing compassionate and effective legal representation to our clients, ensuring they receive the benefits they deserve. Our team prides itself on its supportive environment, professional growth opportunities, and unwavering dedication to client success.
Job Description:
We are seeking a highly motivated and empathetic Intake Specialist to join our growing team. The Intake Specialist will be the first point of contact for potential clients seeking assistance with their Social Security Disability claims. This crucial role involves conducting initial consultations, gathering essential information, and providing compassionate guidance to individuals often facing challenging circumstances. The ideal candidate will possess excellent communication skills, a strong ability to build rapport, and a genuine desire to help others.
Responsibilities:
- Answer incoming calls and respond to online inquiries from prospective clients.
- Conduct thorough initial consultations to determine eligibility for Social Security Disability benefits.
- Gather detailed information regarding medical conditions, work history, and daily living limitations.
- Explain the SSD application process clearly and concisely, managing client expectations.
- Input and maintain accurate client data in our case management system.
- Schedule appointments for clients with attorneys or senior paralegals.
- Provide empathetic support and reassurance to potential clients.
- Maintain strict confidentiality of all client information.
- Collaborate effectively with attorneys, paralegals, and administrative staff.
- Assist with other administrative tasks as needed to support the intake process.
Qualifications:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- 1-2 years of experience in an intake, customer service, or client-facing role, preferably within a legal or healthcare setting.
- Exceptional verbal and written communication skills.
- Strong active listening and empathetic abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and DropBox.
- Experience with case management software is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Ability to handle sensitive information with discretion and professionalism.
- Bilingual (Spanish) highly desirable.
What We Offer:
- Competitive salary.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- The chance to make a meaningful difference in the lives of our clients.
To Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role with the subject line “Intake Specialist Application – [Your Name]”.