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Intake Generalist (P/T – Contract)
Overview
Intake Generalist (P/T – Contract)
Remote & Flexible
A private clinical practice and consulting firm, is seeking a Part-Time, Contract-Based Intake Generalist to support our growing mental health practice. This is a 100% remote position (unless otherwise discussed) up to 18 hours a week —perfect for a stay-at-home parent or someone looking to earn additional income while making a meaningful impact.
Key Responsibilities:
Answering and screening phone calls using our virtual phone system (app provided; phone line covered by the company)
Scheduling client sessions and sending appointment reminders
Verifying insurance information (in coordination with the billing team)
Promptly responding to phone calls and emails in a friendly, professional manner
Maintaining accurate, up-to-date client records and proactively documenting changes
Upholding client confidentiality and adhering to HIPAA regulations
Performing general clerical tasks (e.g., note taking, virtual filing)
Completing weekly reporting and check-ins with the Clinical Director/CEO
Attending weekly or bi-weekly team meetings via Zoom
Assisting with other tasks as assigned
Occasionally checking phone or email on weekends mornings for urgent matters such as client cancellations or schedule changes
The Ideal Candidate Is:
Friendly, patient, and professional in all interactions.
Problem -solver, help clients navigate the process.
Punctual and dependable in communication and task completion
Tech-savvy and eager to learn new systems (training provided)
Familiar with Electronic Health Record (EHR) systems or willing to be trained
Comfortable working independently with little supervision
Proactive and organized with strong attention to detail
Solutions-oriented and resourceful when assisting clients
Culturally responsive and sensitive to the needs of a diverse client base
A creative thinker who brings fresh ideas and embraces innovation
Willing to complete company-paid training)
Prior experience in medical billing or healthcare administration is a plus
Central Time Zone plus or willing to work within the Central Time Zone.
Schedule & Compensation:
Must be available during M–F, 8 AM–5 PM CT (specific days/times to be coordinated during the interview). Especially to answer phone calls and schedule.
May occasionally need to check phone or email on weekends for cancellations or schedule changes
Hours may fluctuate from day to day depending on client needs and call volume.
This role has the opportunity to move into part-time or full time (W-2 employee)
Pay Range: $18–$20/hour, depending on experience
We are located in Gallatin, TN. The company empowers individuals and organizations through innovative, evidence-based, and culturally relevant methods to address mental, emotional, and social health.
Our values: Being good stewards of what we have and committed to healing.
If you are interested please email your resume. PLEASE TITLE THE SUBJECT LINE: ATTN: Intake Generalist Position