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E-Commerce Marketing &Operations Assistant
Overview
About the Role
We’re looking for a self-motivated, tech-savvy Marketing and Operations Assistant to help manage and grow a well-established online retail brand. This is an exciting opportunity for someone who enjoys variety—balancing marketing projects, customer communication, and behind-the-scenes operations that keep an e-commerce business running smoothly.
You’ll work directly with the business owner on a mix of creative and operational tasks, contributing to everything from customer experience and online listings to marketing coordination and process improvement. If you’re organized, resourceful, and eager to grow in the e-commerce space, this flexible role is designed for you.
What You’ll Do
Act as the primary point of contact for customers across multiple online platforms (email, phone, and chat)
Manage Shopify orders, inventory, and product listings (Amazon Seller Central experience a plus but not required)
Assist with marketing coordination—including email campaigns, product updates, and brand content
Review and improve online product listings (copy, images, pricing, and SEO)
Support daily operations, such as order tracking, returns, purchasing, and vendor communication
Maintain organized records for billing, invoices, and payments
Collaborate with freelancers or partners on marketing and design projects
Use tools like Excel, AI (e.g., ChatGPT), and automation apps to streamline workflows and reporting
Who You Are
Self-starter: You take initiative and enjoy working independently
Enthusiastic and reliable: You bring a positive attitude and consistent follow-through
Tech-savvy: You’re comfortable learning new tools and e-commerce platforms
Organized: You can juggle multiple tasks while keeping details in order
Creative communicator: You write clearly and thoughtfully in a professional tone
Growth-minded: You’re looking for a long-term opportunity to learn and expand your role
Preferred Skills
Shopify management (orders, products, customers, analytics)
Familiarity with Amazon Seller Central (preferred but not required)
Experience with email or digital marketing tools (e.g., Klaviyo, Meta, Canva)
Proficiency with Excel or Google Sheets
Strong written communication and light content writing skills
Bonus: Familiarity with AI tools, basic graphic design, or process automation
What We Offer
Flexible work-from-home schedule (morning availability preferred)
A calm, collaborative environment with room for growth and creativity
Direct collaboration with the business owner—your ideas and input are valued
Exposure to all aspects of running an online business
A culture that values initiative, curiosity, and continuous improvement
To Apply
Please submit your resume and a brief note answering the following questions:
What attracts you most to this role, and what kind of work environment helps you do your best?
Describe a time you identified a problem or inefficiency in your work and took initiative to fix it.
What’s one tool or app (AI, automation, or otherwise) you’ve used to make your work more efficient?
Do you have experience with Shopify, Amazon Seller Central, or any marketing tools? If so, please describe briefly.