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Customer Success Specialist / VA
Overview
Customer Success Specialist / VA (Amazon E-commerce Focus)
📍 Remote | 💼 Part-Time | 🕒 20 hrs/week
Benefits
– Remote flexibility – work from wherever you focus best
– Paid Time Off and Holidays
– Direct access to leadership – your work matters and gets seen
– Be part of a lean, high-performance team doing exciting work in the Amazon space
– Opportunity to grow into a full-time role as the company scales
About Us
We are a high-performance Amazon growth agency working with 7–8 figure sellers to scale profitably. We provide strategy guidance, product page optimization, fulfillment coordination, Amazon PPC management, and more. Our team has helped large accounts double and triple revenue and profit with proven strategies and we manage both in house and external brands. Now, we’re looking for a Customer Success Specialist to help support our growing client base.
Your Mission
As a Customer Success Specialist, you’ll solve problems for our customers and clients, ensuring they receive top-tier support, guidance, and solutions for their issues and challenges. You’ll work closely with our strategy and operations teams to address customer concerns, monitor account health, and provide an exceptional experience. This role requires a mix of customer service, problem-solving, and Amazon marketplace knowledge.
Key Responsibilities
– Assist with customer order status updates, including tracking details, refunds, and replacements.
– Respond to customer emails, messages, and inquires
– Monitor client account health and proactively recommend improvements.
– Respond to customer reviews and follow up on previous requests to ensure satisfaction.
– Work with internal teams to troubleshoot issues related to listings, PPC, and fulfillment.
– Maintain detailed records of client interactions and action items.
– Stay informed on new products, offerings, and Amazon platform updates.
– Provide basic guidance on Amazon seller processes (listings, inventory, advertising, etc.).
– Respond to client inquiries about their Amazon accounts, performance metrics, strategy, product issues, use, and offers.
– Other administrative and data related tasks as needed
Who You Are
✅ Heart to Serve Other People: Passion for serving and helping other people
✅ Detail-Oriented: You don’t let anything slip through the cracks.
✅ Strong Communicator: Excellent written and verbal communication skills.
✅ Problem-Solver: You can identify challenges and work toward solutions proactively.
✅ E-commerce Knowledge: Experience with Amazon Seller Central is a huge plus.
✅ Tech-Savvy: Comfortable using CRM tools, project management tools, Google Suite tools like docs and spreadsheets, AI Tools like ChatGPT, and communication platforms like Slack or Zoom…or the ability to learn and pick them up quickly
Requirements
– 1+ years in a customer support/success role (ecommerce experience preferred)
– Strong understanding of Amazon Seller Central (or willingness to learn)
– Ability to work independently and manage multiple projects and responsibilities
– Experience in e-commerce or digital marketing is a plus.
– Experience using AI to complete projects with leverage is a plus.
Why Join Us?
🔥 Work with high-level Amazon sellers – Helping brands doing $1M+ in revenue
🚀 Growth potential – We’re scaling fast, and there’s room for career advancement
💻 Remote flexibility – Work from anywhere with some flexibility to set your own schedule
💡 Innovative environment – We focus on strategies that actually drive revenue for sellers
🧠 Continuous Learning – Opportunities to learn and get exposure to more of the business
💥 Fast-Paced Environment with autonomy and creative input
🧩 A Team that values clarity, speed, ownership, and excellence
Work Schedule
– Part-time, flexible schedule, short weekend check-ins required based on customer needs
– For sake of clarity, responding to customers is a 7-day a week need and we’re committed to < 24 hour response times. While the goal is to minimize work on weekends, the role does require checking messages on Saturday/Sunday
– Required meetings
Monday-Friday from 9am to 930am CST for a daily huddle
Tuesdays planning meeting until about 10am CST after huddle
1-2 Friday’s a month we have other planning meetings until about 10am
– Expectation that most work hours occur during business hours of 9am-5pm
– Opportunity to grow into a full-time role if desired
How to Apply
As part of your application, please record a short 2-3 minute video using Loom or the video tool of your choice and email with the subject line:
“Customer Success Specialist – [Your Name]”
In your video, tell us:
Your favorite color and something you are passionate about
Who you are and why you think you’d be a good fit for the role
What excites you about this role
This role will start out with a 90-day trial.