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Advocacy Support Specialist
Overview
Who we are:
Our advocacy practice was founded in 2017. We follow a strategic framework for effective educational advocacy, helping the 1 in 5 children with dyslexia get the services and support they need in school to learn and thrive.
Our mission as a company is to provide high-quality advocacy and educational training services to the dyslexia community. We specialize in dyslexia, making us unique and different from other educational advocacy practices. We also take a comprehensive, “whole family” approach by offering parent education training opportunities and our results-driven, hands-on “done for you” advocacy service.
We are committed to exceeding our clients’ expectations by providing exceptional, top-notch, personalized customer service.
Our work is proven and highly sought after, especially when parents haven’t been able to achieve their desired results for their children on their own.
Our success is driven by our remarkable team of professionals who uphold our values of compassion, integrity, and unparalleled client care. We seek like-minded individuals who want to join our mission and change the lives of students with dyslexia.
Who we are looking for:
An Advocacy Support Specialist to provide our first line of client care and administratively support the company’s mission.
We are seeking someone who is:
Compassionate & warm
An effective communicator, both verbally and in writing
Self-motivated & enthusiastic
Organized & systems-minded
Tech-savvy
Experienced in administrative and client service roles
Willing to take on new challenges
Coachable & excited to learn new things
Comfortable maintaining the confidentiality of our clients’ family information
Job type:
Part-time, Remote, Eastern Time Zone, Flexible Daytime Schedule
What you will do:
Manage company emails and be the first line of communication with clients
Coordinate and schedule multiple types of meetings for advocates using Google Workspace and the company CRM
Plan, maintain, and manage the company-wide calendar, including scheduling key meetings, events, and deadlines, ensuring alignment across the organization.
Manage and maintain up-to-date client management systems with detailed case notes, documents, and required tasks for team members
Work closely and communicate frequently with advocates via multiple platforms
Coordinate and ship client gifts and outreach to ensure high-quality customer service
Maintaining and improving SOPs
Administrative tasks as required to assist in the daily operations of the company
Success Measured by:
Client satisfaction ratings and reviews
Seamless operation of systems
Team success per company revenues and client retention