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Do you love dogs and cats? We are looking for a Customer Service and (bonus: Social Media Creator) for a growing ecommerce Pet Brand
Overview
Do you love pets? Are you passionate about connecting with people via phone, email, and social media to genuinely get to know them and their pets, discover their challenges, answer questions, and help them find the right solutions to keep their pets happy and healthy?
We are looking for an Awesome, Dedicated and Empathic Customer Service Representative for a growing e-commerce Pet Brand! (And if you also love creating for and engaging on Social Media – that’s a plus.)
This role is 100% Remote, 40 Hours Per Week (Flexible hours), Long-term Position – Available Immediately
JOB OVERVIEW:
Are you passionate about pets and eager to make a meaningful impact?
We are a fast-growing ecommerce company, focused on helping pet owners keep their fur babies healthy by providing natural homeopathic supplements that help to keep their beloved four-legged family members living a long and happy life with the people that love them.
Our main values are Integrity, Empathy, Agility, having a Growth and Improvement mindset and Personal Responsibility.
This role is essential to ensuring our customers feel valued and understood, with the goal of providing solutions that meet their needs and exceed their expectations. As the voice of our brand, you’ll handle customer inquiries, provide product recommendations, and help guide our customers toward the right natural pet supplements for their pets.
In addition to talking to customers, you will also build powerful connections with pet parents through our various sales channels, as well as on social media.
We are a small company but one that has grown rapidly in the last few years which means that there is always something to do, and plenty of room for growth. Based on your skills and interests you will have an opportunity to contribute to other areas of the business such as creating content, engaging on social media, and more, when customer service demands are low.
KEY RESPONSIBILITIES:
- Respond to customer inquiries through various channels (phone, email, chat, social media, etc.) in a timely manner and with empathy, compassion, and professionalism.
- Actively listen, ask clarifying questions, and recommend the best products for each customer’s pet health needs.
- Advocate for the brand and consistently provide exceptional customer experiences, ensuring customers feel valued and supported.
- Be dependable, on-time and able to meet tight deadlines without compromising on quality or attention to detail.
- Manage and resolve customer complaints with patience, understanding and professionalism.
- Stay current on our product offerings and promotions to confidently guide customers in their purchasing decisions.
- Handle sales inquiries and assist with order placements, changes, and follow-up as needed.
- Use customer feedback to suggest process improvements and ways to enhance the customer experience.
- Create, document and maintain SOPs and other product templates and procedures
- Be proactive, growth motivated, and a self-starter, seeking out additional work and supporting the team when customer service demands are low.
QUALIFICATIONS:
- Excellent command of English (written and oral) with strong communication and interpersonal skills.
- Experience in customer service, sales, marketing, or e-commerce preferred.
- Detail-oriented, quality-focused, dependable, and results-oriented.
- Ability to work efficiently under tight deadlines, or when faced with tough customers, while maintaining professionalism and high-quality service.
- Strong problem-solving and analytical skills with the ability to think creatively and strategically
- Ability to identify and implement efficiencies in processes to enhance workflow.
- Motivated team player who takes initiative and seeks additional responsibilities when workload allows.
- Be tech-savvy and willing to learn
- Must have – strong internet connection with minimal downtime.
- BONUS: Interest in and ability to create and post engaging content on various social media channels. Digital marketing knowledge and love of social media is a plus
Added Qualifications (Not Necessary, but a Plus!):
- Experience with the backend of Shopify, Amazon, Walmart, and Klaviyo
- Familiarity with ReAmaze or other Customer Ticketing Systems
- Familiarity with Slack and Clickup (or similar Project Management tools)
- Experience with various social platforms such as FB, Instagram, Reddit, Pinterest, TikTok, etc. including creating content, posting, engaging with followers, and managing Facebook groups
- Digital marketing experience
- Experience in a veterinary and/or health-related field
A positive attitude and willingness to learn are more important than any prior tech skills! Training will be provided in any tools you are not familiar with.
WHY JOIN US?
- Fully Remote & Flexible – Work from anywhere, with a team that values efficiency over micromanagement
- Competitive Compensation – Contractor rates paid twice monthly with discretionary benefits after successful trial period (paid time off, sick leave)
- Be a Key Player – Your role will directly impact the company’s success and growth
- Work with a Pet-Loving Team 🐶 – If you adore animals and want to make an impact, you’ll love our mission-driven environment
- Growth Opportunities – We believe in continuous growth and regularly present opportunities to further develop your skills and advance in the company
Position Details
- Hours: Full-time 40 hours/week, 9am – 6pm EST preferred but can work similar hours in a different time zone. (Hours can be flexible. Option to work some hours on the weekend instead of during the week)
- Tools: Comfortable with tools like ClickUp, Slack, GSuite, Social Media and e-commerce platforms
- Location: 100% Remote (North America preferred, open to international candidates with proven C2+ English proficiency)
- Type: Full-time |Report to: Customer Service Lead | Works closely with Marketing and Logistics,
Compensation: Competitive contractor rates paid twice monthly. Discretionary benefits available after successful development period completion.
Our company is headquartered in Canada – pay can be in CAD or US$.
Note: This is a freelance role and no taxes, insurance or pension benefits will be provided.
How To Apply
To be considered for this role, please complete the following steps:
- EMAIL: Write an email to hiring@bestlife4pets.com with subject line “CS Role: FIRST NAME LAST NAME, Your Location”. Note that applications on this website will not be reviewed.
- RESUME / COVER NOTE: On your email, please attach your resume, and write a brief (2-3 paragraph max) cover letter on why you think this would be a perfect role for you according to this ad
- WEBSITE: Check the bestlife4pets.com website and tell us the name of the joint support product for dogs
- Loom VIDEO: Film and link in the email a short 2-4 minute loom video introduction of yourself covering these items:
1) What makes you most excited about this role and how it aligns with your strengths
2) Your comfort with e-commerce and digital marketing concepts; specifically Shopify or Amazon, as well as any social media platforms
3) How you would handle an angry customer
Note: The interview process will consist of 2-3 calls. Your first call will be with our Customer Service Lead/PM, and the final call will be with our CEO.
We are looking for a full time, dedicated and motivated person to fill this role long term. We are a fast growing company with lots of opportunity for the right like-minded individual. We can’t wait to meet you!
About Us:
We are dedicated to helping your fur babies lead healthy, active lives. We offer a wide variety of natural supplements and remedies to enhance your pet’s well being without artificial ingredients. What sets us apart is our deep-rooted love for our pets – in fact, our CEO started this company when she witnessed the remarkable results of homeopathic remedies on her own dog!
We are a small company with a big heart and a family team environment; we want our customers and employees to feel like they are part of our family, too. The BestLife4Pets family shares a common goal of ensuring happy, thriving pets AND happy, thriving owners.
Our team values are curiosity, integrity, and empathy. If you want to be part of a growing company with heart and lots of opportunity to make an impact, we’d love to have you join our team.