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Customer Success Administrator
Overview
ABOUT COMPANY
We are a God-inspired, mission-driven holistic health practice dedicated to empowering women to restore their health through foundational wellness principles. Our comprehensive program integrates cellular health, nutrition, mindset coaching, and lifestyle adjustments to support long-term transformation. We focus on addressing the root causes of health challenges and providing clients with the tools to reclaim their vitality.
ROLE
The Customer Success Administrator (CSA) represents the company across all departments, including Marketing, Delivery, Sales, E-commerce, and Leadership, by managing administrative tasks and projects. This role is highly client-facing, ensuring an exceptional customer experience while also overseeing administrative functions that keep operations running smoothly.
The CSA addresses client needs in real time—whether answering delivery questions, resolving e-commerce shipment issues, or supporting the sales team and leadership with administrative tasks. They are expected to be extremely customer-service oriented, as they serve as the face of the company in client interactions.
Additionally, this role will be cross-trained with other roles to provide coverage across departments as needed, ensuring continuity of service and operational efficiency.
The CSA must also be highly skilled in administrative systems, particularly Practice Better (PB), and have working knowledge of Go High Level (GHL) and other CRM platforms. This role is critical in building structure within PB, supporting the client journey, and ensuring clients have a streamlined and professional experience at every stage.
RESPONSIBILITIES
Have 40 hours per week available for the following tasks:
Administrative Tasking
– Navigate and manage Practice Better (PB) with ease, supporting clients and team workflows.
– Assist in creating structure and improving processes within PB.
– Use GHL to support pipeline updates, client tagging, and communication tasks.
– Manage administrative tasks and documentation in Asana and Slack.
– Maintain accurate client records across platforms to ensure seamless handoffs
Client Communication
-Respond to client inquiries across all platforms (PB, email, Slack, social media platform commenting, e-commerce).
-Provide support by answering client questions and sharing program details.
-Address shipping and e-commerce issues (damaged packages, tracking requests, address verifications).
-Maintain friendly, professional, and prompt communication to ensure client satisfaction.
-Represent the company with professionalism and warmth as the face of the client experience.
-Communicate with clients regarding payment or updating their cards on file
Client Support & Experience
-Ensure clients are guided step by step through their journey, minimizing confusion or gaps.
-Support live sessions and calls by managing chat (posting reminders, prompts, and next steps).
-Provide clients with reminders, updates, and personalized communication as needed.
-Track and document all client interactions to maintain visibility for the wider team.
Cross-Departmental Support
-Support Delivery Team by assisting with scheduling, pipeline updates, and administrative follow-up (Cross trained with CSS)
-Support Sales Team by answering pre-enrollment client questions and ensuring smooth onboarding. (Cross Trained with Sales VA)
-Support E-commerce Team by resolving shipping inquiries and filing claims with carriers.
-Support Leadership by handling assigned administrative tasks, data collection, and reporting.
RESULTS
-Exceptional client experience, with prompt, empathetic, and professional communication.
-Improved workflows within Practice Better and GHL, creating efficiency and consistency across departments.
-Seamless collaboration between Delivery, Sales, E-commerce, and Leadership through reliable administrative support.
-Organized and accurate client tracking, ensuring no client need is overlooked and all actions are documented.
-Stronger client retention and satisfaction, as the CSA builds trust through proactive service and support.
Position Details
Employment Type: Full-Time, Contract (1099)
Hours: Estimate 40 per week
Compensation: $20–$25/hour (based on experience)
How to Apply
Please submit the following when applying :
A 1–2 minute video introducing yourself and sharing your background
Your cover letter and résumé
⚠️ Important: Please do not reach out to the company directly. Doing so disrupts day-to-day operations, and applications submitted in this manner will be automatically denied.