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Customer Service Agent
Overview
Job Title: Customer Service Agent
Location: Remote (working hours 9 AM – 5 PM EST) preferably Wed-Sunday
Salary: $3K per month starting, with a chance for growth
Job Overview:
We are looking for a dedicated Customer Service Agent to join our remote team. This role involves providing top-notch support by answering inbound phone calls and email messages related to our PEMF (Pulsed Electromagnetic Field) technology. The successful candidate will use the Zendesk platform for customer interactions, our chatgpt, and will undergo comprehensive training to gain a thorough understanding of our products and services.
Responsibilities:
Answer approximately 30 inbound customer calls per day, routed via Zendesk, providing accurate and timely assistance.
Return missed calls and follow up with customers to ensure their inquiries are resolved.
Utilize the Zendesk platform to document customer interactions and track resolutions.
Use AI-powered GPT assistance to help develop accurate and helpful responses to customer questions.
Escalate complex customer issues to the appropriate teams when necessary.
Participate in 1-2 weeks of training to learn about our products, FAQs, and customer service procedures.
Continuously stay updated on product information and company policies.
Requirements:
Proven experience in customer service or call center roles.
Excellent verbal and written communication skills.
Familiarity with Zendesk or similar customer service platforms.
Strong problem-solving skills and attention to detail.
Ability to work independently, manage time effectively, and multitask.
Reliable internet connection, computer, and phone for handling inbound calls routed through Zendesk.
Willingness to learn about PEMF technology and related health and wellness products.
Reasonably tech savvy
Preferred Qualifications:
Experience in the health and wellness industry.
Familiarity with PEMF therapy or similar technologies.
Benefits:
You are changing the lives of people and pets
Flexible, remote work environment.
Comprehensive training to understand company products and services.
Opportunities for growth within an innovative health and wellness company.
We value outstanding customer service and is dedicated to empowering customers with knowledge about PEMF technology. If you are enthusiastic about helping others and have a passion for health and wellness, we encourage you to apply!