CLIENT SUCCESS MANAGER

Qualifications

Key Skills -Adaptable. Excellent communication skills both written and spoken High attention to detail Able to deal well with other co-workers. Outstanding follow up and follow through. Strong task management skills Effective time management and personal accountability Eager to learn Communication -Skilled in managing people and projects. Solid written communication and verbal skills Use applied knowledge, available evidence, logical means and processes to investigate and resolve problems with a high degree of accuracy Technical SkillsProficient use of Google Drive applications including Docs & Sheets Experienced in navigation of major internet advertising interfaces including, but not limited to Google, SEO,Email marketing and Facebook Quantitative & Analytical Skills Able to use return-on-investment (ROI) as a decision making tool and provide analysis of relevant performance data to determine go-forward actions Comfortable meeting via Google Meet & other online meeting platforms Develop, edit and oversee email campaigns for our clients. Job Skills & Responsibilities:The candidate must be flexible and be able to multitask across a variety of job duties, including:Retention of client accounts through review of campaign set up, active campaign management and execution of consistent customer service Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics Rapport building and the fostering of relationships with clients through timely follow up and communication in order to increase retention of accounts Delivery of results to clients on campaign performance and return on investment received Qualifications:Experience in Task management Bcom Marketing or equivalent qualification Customer Service or related marketing field