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Client Success Associate
Overview
Client Success Associate
Our fast-growing marketing agency is hiring a Client Success Associate to help our clients feel supported, confident, and genuinely cared for as we help them grow their healthcare practices.
This is not a sales role.
It’s a relationship-driven, coordination-focused role where your organization, communication, and follow-through directly impact real businesses and real lives.
If you love being the reliable glue behind a great client experience—and thrive in a fast-paced, supportive, high-accountability environment—you may be exactly who we’re looking for.
About Us
We help healthcare practices across the U.S. rank in the Top 3 of Google Maps, driving more calls, more website visits, more patients, and predictable growth.
We’re a women-owned, fully remote team that is:
- Fast-moving
- Deadline-driven
- Results-first
- Zero drama
We take our work seriously, but not ourselves. We collaborate closely, support each other fully, celebrate wins (big and small), and genuinely enjoy working together.
Why You’ll Love Working Here
- Meaningful, fulfilling work that directly impacts clients’ success
- A tight-knit, supportive, all-remote team that truly has your back
- High-trust, high-ownership culture—no micromanaging
- Clear expectations, strong systems, and collaborative execution
- No drama, no excuses—just great work and great people
- A team that works hard, laughs often, and cares deeply about excellence
The Vibe Here
We take initiative.
We don’t say “that’s not my job.”
We communicate clearly, kindly, and professionally.
We follow through.
We own outcomes.
We value people who are proactive, organized, calm under pressure, and genuinely enjoy helping others succeed.
Role Overview
- Remote | 1099 Independent Contractor
- Part-time: 70–80 hours/month to start
- Pay: $18–20/hour (depending on experience)
- 90-day trial period
- After 90 days: potential hourly increase (performance-based) and opportunity for additional hours or long-term growth (if desired and available)
What You’ll Do
You’ll be the friendly, organized, and dependable presence that keeps the client experience running smoothly from onboarding through key milestones.
Your responsibilities include:
- Supporting clients with questions, updates, and guidance
- Coordinating multiple deadlines and moving pieces so nothing falls through the cracks
- Partnering closely with our internal team to keep deliverables and expectations aligned
- Conducting live client onboarding calls via Zoom (camera on) alongside another Client Success team member
- Helping clients stay on track throughout onboarding and ongoing milestones
- Proactively checking in and following up so clients always feel informed and supported
- Delivering a true five-star client experience
- Assisting with additional administrative tasks as needed
Tools & Tech You Must Be Comfortable With
- Telegram (desktop + mobile) with same-business-day responses
- Zoom (camera on for client calls)
- Reliable computer, camera, microphone, and high-speed internet
- Quiet, professional work environment
- Google Workspace
Availability Requirements (Important)
- Available Monday–Thursday, 8:00am–5:00pm MST
- Most work occurs between 9:00am–3:00pm MST, Monday–Thursday
- Fridays are generally light or off, but availability for client responses via Telegram is required when needed
- Some days may be 2 hours; others may be 4–6 hours
- Optional after-hours or weekend work (not required)
- Available for communication Monday–Friday, 8:00am–5:00pm MST
- Able to attend a weekly Tuesday team meeting (1 hour) at 12:30pm MST
What We’re Looking For
- Warm, people-first, and professional communicator
- Highly organized, proactive, and self-directed
- Strong written and verbal communication skills
- Calm under pressure and solutions-oriented
- Deadline-driven with excellent follow-through
- Comfortable managing multiple clients and priorities
- Takes ownership and follows systems and processes
- Customer service or account management experience is a plus
- Positive attitude with a fun personality—you work hard and laugh hard
This Role Is NOT a Fit If…
You prefer slow-moving environments with lots of hand-holding
You don’t enjoy client-facing communication
You struggle with urgency, follow-up, or deadlines
You avoid accountability or ownership
Independent Contractor Status
This is a 1099 contractor position. Contractors provide their own equipment and workspace and are responsible for their own tax withholdings.
Equal Opportunity Employer
We are proud to be an equal opportunity company and consider all applicants without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected status.
How to Apply
Applicant Assessment Questions
Please answer the following three questions as part of your application. Thoughtful, complete responses are important.
1. Why This Role
What about this Client Success Associate role and our company interests you most? Briefly share why you believe you’d be a great fit for this team and environment.
2. Client Experience & Ownership
Describe a time you supported a client or customer through a process with multiple steps or deadlines. How did you stay organized, communicate clearly, and ensure a positive outcome?
3. Attention to Detail (Required)
In your response to this question, please include the phrase “client experience matters” somewhere naturally in your answer.
Tell us one small detail you pay attention to in client communication that you believe makes a big difference in how supported and confident a client feels.