Description

SUMMARY OF QUALIFICATIONS

Ø  An established, organized and goal-oriented multilingual business professional with five years of progressive experience in talent acquisition/recruiting, customer care, project coordination, and marketing/business development
Ø  Analytical problem-solver, able to anticipate issues and create new processes to stream line operations and improve efficiency
Ø  Proven leader with the ability to see the big picture, delegate effectively, and motivate team members to complete projects on time
Ø  Extensive experience with workforce solutions, project cost saving, and overall personnel management
Ø  Well-traveled individual with a passion for developing relationships and providing excellence in customer service

PROFESSIONAL EXPERIENCE
Valassis, Houston, TX                                                                                                                    06/2016 – 12/2017
Client Media Coordinator
Managed and assisted a large portfolio of clients with campaign development and launching, order management, and reporting.
·       Responsible to collect, validate, refine, and interpret client requirements for campaign development and order entry into appropriate internal systems/forms and communication to internal/external stakeholders
·       Appropriately communicated campaign development and made recommendations during marketing solution development and refinement stages
·       Educated small and mid size clients on media requirements, created and/or communicated scheduling and timing requirements
·       Managed client provided materials and gathered final client approvals, as required
·       Investigated and resolved issues for job-related tasks owning the escalation of issues as appropriate
·       Effectively collaborated with clients and internal partners to find a mutual solution and communicates information on challenging situations to the necessary stakeholders
·       Analyzed planned vs. actual rates to identify profit enhancement opportunities for use in future programs and rate negotiation
·       Responsible to close Media programs by providing final distribution counts, distribution costs, additional charges incurred, credit processing, and others
·       Compiled and maintained client specific reports

TECHUSA LLC, Plymouth Meeting, PA                                                                                       07/2013– 12/2015
Comcast Account Executive – National Accounts Division (2014 – 2015)
Managed the business relationship with the company’s largest customer ensuring business development, recruiting and staffing objectives were met.
·      Generated new business growing the account by consistently exceeding weekly, monthly, and quarterly objectives
·      Maintained business relationships through client services and internal networking contributing to client’s loyalty
·      Led recruiting team niched in specific technologies focused solely on our Comcast Account delivering top talent in a timely manner
·      Qualified and negotiated job orders ensuring client’s expectations were included
·      Facilitated contractual process internally through Comcast and 3rdparty vendors
·      Continuously developed talent pool by networking with Young Business Professionals Groups, as well as WICT (Women in Cable/Telecom)
Managed talent acquisition processes, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints, and resolving problems in accordance with the organization’s policies and goals
Worked closely with the sales team and company leaders to develop and execute programs to drive pipeline and identify areas of improvement in overall office operations
Stayed abreast of market trends by participating in educational opportunities, reading professional publications, maintaining personal networks, and networking in professional organizations

IT Professional Recruiter  (2013 – 2014)
Identified, recruited, and staffed top talent for assigned customers, placing personnel at all levels within the IT industry.
Developed client and candidate relationships by networking within the professional community and performing industry research on potential regional customers
Worked closely with Executives and Team Members to support the customers’ recruiting needs and match the right candidate job requirements
Developed network of candidates/customers and maintained candidate/customer relationships utilizing Smart Search database
Strategically sourced and qualified highly technical candidates through multiple, innovative recruiting methods
Coached and developed junior level recruiters
Consistently hit weekly company and team metrics for calls, submittals, and leads
Recruited talent for direct placement, project support, and staff augmentation roles

INDEPENDENT CONSULTANT Philadelphia area, PA and Wilmington area, DE                 05/2012 – 06/2013
Medical Interpreter
Provided interpretation services to Hospital and clinics.
·       Worked as an interpreted for Brazilian Portuguese patients in hospitals, physician’s offices, clinics, and rehabilitation facilities, and nursing homes
·      Provided face-to-face interpreting services between patients and providers acting as conduit by listening to the professional and orally translating information into patient’s native language
·       Translated information such as the reason for a medical visit, past medical history and family medical history, as well as explaining medical and surgical procedures, giving medical care instructions, providing drug information, and scheduling follow-up appointments
·      Orally translated the document into the patient’s language and often educated other members of the healthcare team regarding the duties, requirements and ethical standards involved in healthcare interpreting

eCity Interactive, Philadelphia, PA                                                                                                         03/2012—6/2013
Social Media Ambassador (part –time)
Managed social media campaigns and daily activities advertised to the local Brazilian Audience.
·       Managed Brazil Shops Philly Twitter and Facebook Page
·       Wrote content, managed campaigns and engaged with the audience on a daily basis
·      Created and maintained a social media editorial calendar and posting schedule
·       Advertised and local stores promotions, events, and restaurants
·       Created and uploaded photos and videos on a weekly basis
·       Built a brand ambassador network

ZARA, Philadelphia, PA, USA                                                                                                                   06/2010 – 12/2011
Assistant Manager
Coordinated sales floor team and activities ensuring customer service excellence objectives were met.
·      Accomplished weekly sales target and monthly high productivity objectives
·      Led team and provided training ensuring team awareness of excellence in customer service
·      Scheduled and coordinated staff, interviews, and hiring process, including payroll activities
·      Created and provided budget reports on a daily and weekly basis
·      Recorded and supervised product transfers, orders, and shipments
·      Promoted from Sales Associate to Key Holder to Assistant Manager in less than 6 months

COLCCI- Fraiburgo, SC, Brazil                                                                                                  04/2003 – 12/2006
Sales Manager
Directed sales floor team and activities ensuring sales objectives were achieved.
·      Scheduled and coordinated staff, interviews, and hiring process including payroll activities
·      Bought merchandise; negotiated purchase orders, contracts, and payments with vendors and suppliers
·      Created  new marketing and sales strategies on a quarterly basis
·      Implemented new sales commission structure along with new strategies for customer service and customer loyalty programs
·      Generated weekly and monthly reports, as well as supervised inventory control
·      Provided in-person customer service, selling, restocking, and merchandising

EDUCATION

·      Bachelor of Science Business Administration and Management with minor in Human Resources Management
Wilmington University, Wilmington, DE

·       Associate of Science in Business Administration
Raritan Valley Community College, Northbranch, NJ

·       1
Language Line University, Los Angeles, CA

TECHNICAL SKILLS
·       Microsoft Office (MS WORD, MS Excel MS Contact Management, MS Powerpoint,)
·       Social Media Marketing and Management proficiency – Facebook, Instagram, Pinterest

LANGUAGES
·     Fluent Portuguese, English, and advanced Spanish

Skills

  • Advanced Spanish
  • Buffer
  • Canva
  • Fluent English and Portuguese
  • Microsoft Office including Excel
  • Salesforce
  • Shopify
  • Social Media Management

Education

Wilmington University

2011-2013 Bachelor of Science Business Administration and Management with minor in Human Resources Management

Raritan Valley Community College

Associate of Science in Business Administration 2008-2010

Language Line University

2012 Certified Portuguese/English Medical Interpreter

Experience

Valassis

06/2016 – 12/2017 Client Media Coordinator

TECHUSA LLC

05/2012- 12/2015 Recruiter & Account Executive - National Accounts Division

Independent Consultant

2012- 2013 Medical interpreter

eCity Interactive

03/2012—6/2013 Social Media Ambassador

ZARA

06/2010 – 12/2011 Assistant Manager

COLCCI

04/2003 – 12/2006 Sales/ Floor Manager