Overview
Virtual Customer Service Specialist
A few questions…
Are you excited to be in a customer service support role for a quickly growing online company?
Are you highly organized and LOVE following projects through to completion?
Do you have excellent time management skills and feel fulfilled checking tasks and projects off your list?
Do you quickly anticipate a person’s requirements and implement quickly?
Is your motto is to “always be learning” and you enjoy a fast-paced work environment?
Do you LOVE making customers happy?
The Virtual Customer Service Specialist position is a 20-30 hour per week (to start) virtual position and we are willing to train the right person. Yes, you can work from home 100% of the time! You will be working as an independent contractor receiving a 1099 each year, and you will be responsible for your own taxes.
If you feel you can contribute to our mission to support people in their personal self-development journey, then please contact us, we’re waiting for you.
Colette Baron-Reid is an internationally acclaimed, Oracle expert, thought leader, and number one best selling author of “The Map”, other books, and products (including Oracle Cards and Meditation Apps). As a spiritual medium, she is also the star of the hit TV series, “Messages from Spirit” (Amazon Prime/YouTube), and she hosts the highly popular call-in radio show “Ask the Oracle” on HayHouseRadio.com.
KEEP READING IF YOU ARE EXCITED TO WORK CLOSELY WITH A QUICKLY GROWING COMPANY WHERE YOU’LL BE PART OF A ROCKSTAR TEAM…
DUTIES AND RESPONSIBILITIES
Thinking this job is made for you? Read on to learn more.
We Need Someone Who Can Manage:
Customer Service Inbox : Assist our Customer Happiness Specialist with answering customer service emails and cleaning out Zendesk on a daily basis.
Customer Relationship Management: Assist our Customer Service Specialist with updating customer tags, scheduling emails, invoice management, billing troubleshooting, response to emails being sent out and other miscellaneous tasks.
Membership Site Management: Assist our team to upload content to our membership sites and keep them organized.
Content Organization: Manage large projects such as organizing educational content, testimonials, etc using programs like Airtable and Google Sheets.
Facebook Group Support: Answer member questions in the Facebook group for our FREE and paid membership.
SOP and System Creation: Creating SOPs in Google Docs and Asana to track processes and systems for the team.
Administrative Tasks Assisting Our Project Manager & Marketing Manager: Check in daily at the same time with our Project Manager and assist her with admin tasks such as creating spreadsheets, social media assistance, formatting documents, research, etc.
POSITION DETAILS
Here’s who this position is NOT for:
You don’t enjoy working virtually or at home.
You are looking to be a W2 employee for a company
You can only work at night or on the weekends. Yes, the hours are flexible but you’ll need to be available between 9 am EDT to 5 pm EDT.
You don’t like to be told exactly how to do something or the reverse. There will be a balance in your own creativity in completing assignments, but there will also be times when systems have to be followed to a T.
You like to be told exactly what to do on a daily basis. Yes, there will be guidance and training at the beginning but eventually, we want you to have your own list of to do’s and act on them without people telling you to.
The commitment for this role is 20-30 hours a week starting, with the potential to add more hours for the right person. If you learn fast and have the availability this could increase quickly. Your schedule will need to start at the same time each day Monday through Friday. That will be discussed during the interview. Training will be provided for most of the software programs you are not familiar with.
HERE’S ARE SOME OF THE KNOWLEDGE AND SKILLS THE RIGHT PERSON FOR THIS POSITION NEEDS TO HAVE:
A super friendly and cheery personality, after all you will be the first point of contact for our customers!
At least 2-5 years of professional background with online or phone customer service
Experience with remote work (preferable a couple of years working from a home office)
Patience with customers
Great knowledge Microsoft Office suite and Google Drive. We use Google Drive to keep most documents (it’s most closely related to Microsoft Office).
Strong typing skills.
Exceptional communication skills
Excellent writing skills
Experience with Zendesk, Infusionsoft or other CRM systems.
Ambitious – we want someone that is excited to grow with us!
Tech savvy – we use numerous online programs and we need someone that can learn fast and isn’t afraid of using numerous programs.
A professional attitude and superior organizational and time management skills, with the ability to complete tasks within a deadline.
Excellent English language and grammar skills.
Self starter – someone who thrives on completing projects independently and on-time.
Fast learner – someone who can pick up new systems and learn them quickly.
High speed Internet and an updated computer or laptop
WHAT’S IN IT FOR YOU?
We have a virtual team spread around the world who love working together. But the position will require you to work day during the hours of 9-5 EST Monday-Friday. Your job responsibilities will vary week by week making this position exciting.
You’ll have the flexibility to work at home in your PJs or at a local coffee shop. Our goal is to support you in keeping you motivated to do excellent work!
You’ll be challenged to “think outside the box” on a daily basis while being supported with tools and mentoring to help you get the job done well.
What’s important to us is that there is a strong communication channel, that you are getting your responsibilities completed on time or early.
So whatcha think? Maybe a great fit?? We’d love to know more about you…
Application Instructions
If you would like to be considered for this position, please send us your cover letter and resume by 5/20/20 to the email above.
About
More About Colette and What We Do:
Colette is a celebrated author, published in 27 languages, and a spiritual teacher. Seen and heard on talk shows across the nation, her guest appearances include Dr. Oz, Dr. Phil, Oprah and Friends radio, and The Today Show.
Using her sharp, intuitive insights, compassionate candor, and lively personality, Colette delivers messages of hope and reminds us all that we all are empowered to create with the Universe, as our partner. As she so succinctly says, “When you open your connection to the Universe anything becomes possible.”
Her best selling and most loved products are her beautiful Oracle Cards, derived from ancient spiritual traditions, which she has created to communicate in a modern language for the contemporary spiritual seeker. “Oracle cards are the key to open your connection to the Universe”™!
She is the founder and creator of Oracle School- a global online learning experience about how to use oracles to manifest an empowered, inspired magical life. Also, she is the creator of The Invision Process®, an in-depth transformational meditation process that retrains the subconscious mind to release unhelpful habits and beliefs, allowing you to pursue all types of goals—from losing weight to leading a new project at work—with greater confidence and success.
With over 30 years of experience and a global audience in 29 countries, Colette’s greatest joy is teaching people that they can have a direct and personal dialog with the Universe to help them create their best lives. Colette splits her time between the USA and Canada with her husband and two adorable Pomeranians. When she’s not creating oracle card decks and teaching global audiences, she’s writing songs, singing and recording music to chill to.
Find out more here: https://www.colettebaronreid.com/
Qualifications
