Overview
JOB OVERVIEW
We are looking for a virtual, part-time, North America-based Virtual Assistant to join our team – someone who is responsive, compassionate, dedicated, and professional.
This is a virtual, part-time position.
You will be handling a wide array of tasks as well as acting as the face of the company with our clients and students. You will flawlessly manage our company Facebook pages/groups, be quick to graciously respond to email inquiries in our support inboxes, and always be on top of every task that is thrown your way.
If you’re a detail ninja, solution-providing problem-solver and like to put out fires like no one’s business (so people are like: “wait, what fire?”), then keep reading!
Your role will be to wrangle tasks, stay on top of all current projects and provide top tier customer service along the way.
JOB RESPONSIBILITIES:
Manage Company’s Support Inbox & CRM.
– This includes handling inquiries from prospects, offering high-touch support for current clients + students, and coordinating with affiliate partners.
Manage the CEO’s Email + Calendar.
– This includes coordinating meetings and virtual events (like webinars and trainings), sending calendar invites, and ensuring that the CEO has time carved into her schedule to get work done, travel, etc.
– Assist in ongoing PR efforts including podcast pitching, guest expert speaking opportunities and vetting HARO emails and sending CEO list of relevant pitches if any.
Executing Company’s Blog and Pinterest Posting.
– This includes formatting and scheduling pre-written blog posts as well as managing our Pinterest strategy inside of Tailwind.
– Assist in creating relevant images in Canva.- Help to repurpose content across our blog and social media platforms.
Manage Facebook Communities and Facebook Business Page.
– Act as an administrator and be responsible for welcoming new students, answering questions, and scheduling ongoing group posts. This also includes monitoring the Facebook Business Page, reviewing comments and responding to Messages.
General Administration
– Help with scheduling for continuing education classes and creating/managing zoom webinars.
– Other general tasks and research as they come up like assisting with client gifts, research or admin tasks.
About
At The Project Designer we offer mentorship to business owners looking to step into their leadership and grow their business as well as programs for people looking to become virtual Project Managers. We work with online industry leaders that are making an IMPACT.
Our team is made up of proactive leaders. We are friendly, thoughtful, and have the ability to figure anything out. We’re dedicated over-achievers that genuinely care about our clients. We make them feel loved, supported and understood.
Qualifications
SKILLS/PAST EXPERIENCE: – You have 2+ years in a high-level administrative and/or customer support role. -You have excellent communication skills, both written and oral. -You understand online technology and are well versed in Google Suite, Asana, Slack, Zoom, Acuity Scheduling, WordPress, Active Campaign, Thrive Cart, Squarespace, etc. – Bonus: Experience with sales and/or online sales strategies. Many women who write in are on the fence about purchasing a program, so a bit of sales encouragement goes a long way! ABOUT YOU: – You come up with solutions and are a problem solver! – You’re a natural-born leader and love planning, organizing and systems. – You value the importance of communication, consider yourself a good communicator and can talk to anyone! – You’re self-aware and grounded, while also having a vigor for life. – You are a go-getter who’s always two steps ahead of the game. – You have a keen eye for detail but are also able to see the big picture. – You are reliable and always on top of your tasks. – You thrive when working magic behind the scenes, but also love cultivating relationships with clients and their audience. – You are open to this role growing over time. WHO THIS JOB IS NOT FOR: – Someone who lets challenges ruin their day. – Someone who tends to take on too much and is not strong in time management. – Someone who doesn’t know how to set boundaries or receive feedback. – Someone who is juggling too many clients and has limited bandwidth. – Someone who doesn’t hold themselves accountable and tends to point fingers when something falls through the cracks. – Someone who always waits for instruction, instead of taking the initiative to get things done.
