Client Account Manager

Overview

Client Account Manager Needed — looking to hire immediately!

Position is WFH, Part Time and Flexible ($2,000 per month, with the opportunity to grow).

About us: We are a digital marketing company for roofers. Our growing team is 100% virtual and based worldwide.

We are looking for a go-getter personality who knows how to handle people, especially those with egos (owners and executives of roofing companies).

Ideally, we are looking for a great communicator who excels at:

– Building strong relationships effortlessly and keeping in close touch
– Problem solving / conflict resolution
– Tactfully handling situations (such as notifying about overdue payments)
– Talking on the phone / zoom
– Learns extremely fast

Responsibilities of this position are:

– Building rapport with new clients trialing our program
-Onboarding new clients / training them in our systems
– Communicating updates and changes to clients
– Dissolving issues that arise and reporting status
– Collecting On Late Accounts with our billing team
– Can follow processes and procedures, and can understand tech / softwares
– Proactively managing relationships and suggesting ideas that reduce issues and increase retention
– Schedule is flexible, and based on the needs of clients. The only requirement for time is our daily team huddle at 10am EST.

To apply, please send us the following:
– Your resume, along with short cover letter on why you would be a great fit for this position
– A short loom video (30-60 seconds) on how you would handle an angry customer

(Note that we had posted this ad previously, but our initial hire had to leave for personal reasons — if you applied before, please apply again!). 

About Roof Engine
We are a digital marketing agency that specializes in marketing for commercial roofers and other niches.

We are in “growth mode” and need someone to take this department and make it great for our customers!