Overview
Remote – Customer Support Professional
Service Fortune 500 companies and provide quality customer service, regarding various available products and services.
Responsibilities:
• Answer inbound calls
• Provide contact completion and/or alternate solutions for the caller
• Handle customer calls despite the degree of difficulty, in a courteous and
professional manner
• Provide excellent quality customer service to resolve matter to customer satisfaction,
within client guidelines
• Adhere and meet client program metric performance goals
• Maintain concentration and focus in order to meet performance goals
Skills & Abilities
• Must be able to communicate clearly and effectively
• Ability to define problems, collect data, establish facts and draw valid conclusions,
based on limited information.
• Demonstrate the ability to handle pressure when attempting to meet performance
goals.
• Must be able to provide quality customer service and able to work with difficult or
emotional customers, on occasion, while still maintaining a strict level of
professionalism.
• Ability to remain alert and ready to accept calls, even during periods of low call
volume.
• Ability to project and convey a positive, concerned and professional image to
customers
• Ability to adapt quickly and adjust to changes
• Must be able to conduct data search efficiently and effectively while working within
specific time constraints
• Ability to maintain a well-organized work area
• Manage time effectively
• Concentrate and focus for extended period of time
• Remain alert at all times
• Adhere to work schedule and punctuality requirements