Could you be the next member of our team? We’re looking for an Onboarding Specialist who is great with clients, learns tools quickly, is super organized + looking for a full time remote job with a fun team and advancement opportunities!

If this is you, we’d like to talk with you!

We are an agency focusing on growth for contractors such as HVAC companies, plumbers, and electricians. We focus on several pieces of the digital marketing puzzle, but SEO is a core focus for our clients. We’re growing quickly and expanding our team of fun and friendly people. When you apply, please make sure to include a cover letter that tells us 2-3 things that you are relentlessly pursuing. We are looking for a people-person who loves to learn and pays close attention to detail to join our team.

Compensation: $35,000 – $45,000 Annually

On a daily basis, the Onboarding Specialist will:

  • Communicate with team in email, Slack, ClickUp, HubSpot, and more
  • Coordinate information-gathering for new clients
  • Coordinate and lead Zoom kickoff calls with new clients
  • Walk clients through giving access and information during the call
  • Manage tasks and timelines in ClickUp and HubSpot
  • Regular client communication
  • Internal meetings with Client Success and Website teams
  • Set up new clients in several tools and software
  • Update client information as needed
  • Ongoing training in all tools and software
  • Be primary point of contact for clients in Onboarding phase
  • Bring client issues and questions to management’s attention
  • Deliver a world-class onboarding experience for our clients
  • Maintain patient and friendly attitude with clients and team
  • Assist with Operations and Leadership team tasks, as needed
  • Work with team members to execute ad hoc requests, as needed
  • Troubleshoot issues for the team
  • Other duties, as assigned

Required Skills:

  • Client service experience and knowledge of digital marketing tools
  • Onboarding or client management experience
  • Experience working with project management tools such as ClickUp or similar
  • Organized with strong time management skills
  • Excellent written and verbal communication skills
  • Attention to detail with the ability to multitask and manage priorities
  • Is proactive, self-motivated, and dependable with a positive attitude
  • Ability to work in a fast-paced environment with tight deadlines
  • A good sense of humor. We like to laugh and have fun!

The Ideal Candidate:

  • Has worked as an Onboarding Coordinator or Specialist
  • Agency experience preferred
  • Training or teaching background
  • Is self-starting and proactive
  • Interest in continuous education and improvement

Personality Traits:

  • Friendly and confident personality
  • Relentlessly pursues excellence
  • Yearning to continue their education
  • Well-organized and able to work under deadlines with multiple projects
  • Highly motivated self-starter
  • Strong work ethic with good time management
  • Ability to work with diverse teams and communicate effectively
  • A strong eye for detail and a strive to consistently produce quality work
  • A team player who enjoys collaborating with others

Why You Will Like Working Here:

  • Collaborative team environment that values multiple perspectives & fresh thinking
  • Work remotely – no commuting!
  • 2 Weeks PTO
  • Paid holidays and birthday off
  • Health / Dental / Vision Benefits Available
  • Work / Life balance is important

Job Type: Full-time, W-2


  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off

Work Location: Remote


Growing digital marketing agency providing website and SEO services for contractors in HVAC, Plumbing, Electrical and similar industries.