Client Support Team Member (Must be logged in to view)

Overview

Job Summary:

A Client Support Team Member is a client-facing role, interacting directly with the client, and provides administrative support to Rachel L. Rider (CEO & Founder) and the MettaWorks coaches. Your daily responsibilities will include scheduling clients and any other meetings requested by Rachel and/or coaches, as well as corresponding to clients, associates, and colleagues as is necessary for the daily operation of MettaWorks. Other duties include but are not limited to conducting research, preparing reports, entering data into our customer relationship management system, managing email systems, and other duties as assigned.

The ideal candidate is confident, communicative, warm, and direct. They can manage a large workload, communicate effectively both externally and internally, and know how to prioritize tasks in a fast-paced environment.

Duties and Responsibilities:

Manage Rachel’s calendar and act as a liaison between Rachel, her clients, her colleagues, and her associates regarding scheduling issues

Offer administrative support to MettaWorks coaches. Currently, this includes MettaWorks’s founder and CEO, Rachel Rider, plus two additional MettaWorks coaches

Email clients as needed/requested in a timely manner (within 12-24 hours) during MettaWorks business hours (9a-5p ET)

Client care (client gifts, referral gifts, etc.)

Manage client life cycle from client onboarding and client management to client off-boarding

Manage Rachel’s email account, forwarding or highlighting anything that needs immediate attention by either Rachel or the operations manager

Enter data in the customer relations management system and the scheduling system

Prepare reports as requested through the customer relationship management system and scheduling software

Provide support with events such as webinars and online meetings

Arrange travel, accommodations, itineraries, and all correspondence related to arrangements as needed

Requirements and Qualifications:

High school diploma; post-secondary degree a plus

Love for continued growth. Willing to attend professional development trainings, webinars, etc. provided by MettaWorks

Committed to equity, inclusion and diversity

Proficient in Google Suite

Must have a PC or Mac and reliable internet connection

Experience scheduling appointments and updating calendars

Excellent multitasking, time management, communication and organizational skills

Available 9:00 a.m. – 5:00 p.m. Eastern Time Zone, Monday through Friday (MettaWorks official office hours)

Available for 30-60 minute weekly 1:1 meetings with Rachel, the operations manager, and/or team meetings

Available for up to two 3-hour block of time per quarter to support

MettaWorks webinars, subject to change based on the number of programs

Experience effectively communicating across gender, race, sexual-orientation, and socioeconomic differences.

Preferred familiarity with AcuityScheduling, Asana, ActiveCampaign, Slack, and Zoom

Preferred at least three years of experience in a Virtual Assistant role

How to apply:

We will be interviewing applicants based off of the application, not emails directly to our office. If you are interested in applying for this position, complete and submit this application in its entirety. A copy of your resume will be requested.

The deadline to apply is Wednesday, July 28th.