A Client Support Team Member is a client-facing role, interacting directly with the client, and provides administrative support to Rachel L. Rider (CEO & Founder) and the MettaWorks coaches. Your daily responsibilities will include scheduling clients and any other meetings requested by Rachel and/or coaches, as well as corresponding to clients, associates, and colleagues as is necessary for the daily operation of MettaWorks. Other duties include but are not limited to conducting research, preparing reports, entering data into our customer relationship management system, managing email systems, and other duties as assigned.
The ideal candidate is confident, communicative, warm, and direct. They can manage a large workload, communicate effectively both externally and internally, and know how to prioritize tasks in a fast-paced environment.
Duties and Responsibilities:
Manage Rachel’s calendar and act as a liaison between Rachel, her clients, her colleagues, and her associates regarding scheduling issues
Offer administrative support to MettaWorks coaches. Currently, this includes MettaWorks’s founder and CEO, Rachel Rider, plus two additional MettaWorks coaches
Email clients as needed/requested in a timely manner (within 12-24 hours) during MettaWorks business hours (9a-5p ET)
Client care (client gifts, referral gifts, etc.)
Manage client life cycle from client onboarding and client management to client off-boarding
Manage Rachel’s email account, forwarding or highlighting anything that needs immediate attention by either Rachel or the operations manager
Enter data in the customer relations management system and the scheduling system
Prepare reports as requested through the customer relationship management system and scheduling software
Provide support with events such as webinars and online meetings
Arrange travel, accommodations, itineraries, and all correspondence related to arrangements as needed
Requirements and Qualifications:
High school diploma; post-secondary degree a plus
Love for continued growth. Willing to attend professional development trainings, webinars, etc. provided by MettaWorks
Committed to equity, inclusion and diversity
Proficient in Google Suite
Must have a PC or Mac and reliable internet connection
Experience scheduling appointments and updating calendars
Excellent multitasking, time management, communication and organizational skills
Available 9:00 a.m. – 5:00 p.m. Eastern Time Zone, Monday through Friday (MettaWorks official office hours)
Available for 30-60 minute weekly 1:1 meetings with Rachel, the operations manager, and/or team meetings
Available for up to two 3-hour block of time per quarter to support
MettaWorks webinars, subject to change based on the number of programs
Experience effectively communicating across gender, race, sexual-orientation, and socioeconomic differences.
Preferred familiarity with AcuityScheduling, Asana, ActiveCampaign, Slack, and Zoom
Preferred at least three years of experience in a Virtual Assistant role
How to apply:
We will be interviewing applicants based off of the application, not emails directly to our office. If you are interested in applying for this position, complete and submit this application in its entirety. A copy of your resume will be requested.
The deadline to apply is Wednesday, July 28th.
MettaWorks partners with executives & leaders in technology to amplify their influence and impact.
With 10 years experience working with Senior Leaders in Big Tech companies and Niche Tech, Rachel Rider and her coaches at MettaWorks bring an unrivaled expertise in coaching Directors, VPs, C-Suite and Founders of Tech Companies.