Position: Executive Assistant

Department: Executive

Reports to: CEO


Support the Executive Team on projects, daily activities and tasks that make operations organized, systemized, and on-brand.

For an article that describes the kind of role and person optimal for this role: https://www.allbusiness.com/understanding-the-executive-assistants-role-4113483-1.html



  • Support the CEO: Works closely with the Executive Team to enhance their effectiveness by providing support and information management to the executive and others on both teams
  • Admin Tasks and Calendar Management: Completes a broad variety of administrative tasks including maintaining the CEO’s calendar, project management, booking travel, completing expense reports, researching opportunities, organizing meetings, etc.
  • Email Management: Manages the CEO’s inboxes, organizes inbox and email flow and corresponds on behalf of the CEO to get to inbox zero
  • CRM Management: Maintains a CRM and project management database
  • Customer Service: Communicates directly on the behalf of the CEO to clients, partners and team members for a wide variety of situations
  • Website and Content Management: Regularly updates content, email marketing and simple edits on the company website
  • Event Planning: Coordinates in person and virtual events for the companies and all of the details in organizing, planning and executing an event. Includes on-site support for local events as applicable. Creates relationships with stylists, event organizers, video and photography teams to be available for our marketing content schedule.
  • Systems Keeper: Organizes and maintains systems, backups and files on Dropbox and Google Drive
  • Podcast Coordination: researching potential podcasts for the CEO to become a guest on, booking guests on our podcast, researching content and questions.
  • Media Coordination: researching potential media for CEO to contribute to, and helping to coordinate communication between parties. Ensures assets are turned over to in-house media team in a timeline manner to be used for ongoing company promotion.
  • Research: Various ongoing research and data compilation
  • Personal Errands: Coordination and completion of personal errands and tasks
  • Admin, Bookkeeping and Filing: helps CEO create presentations, editing slides, assisting with other miscellaneous bookkeeping, filing and in-person admin tasks as needed
  • HR Support: researching what’s needed to comply with laws and also recruit and screen potential interns, contractors and employees. Processing onboarding and offboarding of Independent Contractors in their various roles.
  • Merchandising Assistance: helps CEO with various product brands that are in start-up mode, including fashion, wine, minerals and other small business ventures that require organization, sales set up and online listings.


Good working knowledge of Google Suite, Microsoft Office suite and exceptional typing skills. We use Google Drive to keep most documents, in addition to Dropbox.

Exceptional communication skills; the ability to proactively and professionally speak what’s needed to accomplish goals.

Excellent writing skills (includes editing others writing).

Exceptional customer service and interpersonal skills. You’ll be corresponding with customers on a daily basis and being the liaison to get projects done on time or early. We’re looking for a solutions oriented problem solver who can step in the shoes of clients and handle all types of situations with ease and grace for a positive outcome.

Results-Driven – we want someone that is excited to grow with us through celebrating personal accomplishment in achieving business goals

Tech savvy – even though your role won’t be “techy” some simple tech issues may arise that will need resolving.
A professional attitude and superior organizational and time management skills, with the ability to complete tasks on time or early.

Excellent language and grammar skills.

Self starter – someone who thrives on completing projects independently and on-time.

Fast learner – someone who can pick up new systems and learn them quickly.


You’re highly organized and LOVE following projects through to completion.

You’re creative and have a passion for fashion, merchandising, and organizing all of it to be gorgeous and ready to sell via various platforms like Poshmark, eBay, Craigslist and on our social media channels (and you are obsessed with figuring out how to make it as seamless and easy to move merchandise as possible).

Creating systems, checking things off your list and developing structure gets you excited to jump out of bed every morning.

You enjoy being in a support role, taking over responsibilities and thrive working in a fast paced environment.

You’re totally pumped to work for (a) quickly growing startup(s) in a fast-paced environment.

You’re resourceful and relish in figuring out how to get something done but aren’t afraid to ask for guidance when needed.

You have an insane attention to detail and excellent time management skills.

You enjoy anticipating what your CEO and COO needs and you can implement quickly.

You’re passionate about continually learning and improving your skill set.

Then this might be the right position for you!

But we want to be clear because we are looking for a super-star who has a strong desire to learn and grow with a company. That’s why….


You don’t enjoy working virtually or in person. The job may require a little bit of both.

You’re just looking for some extra cash on the side. We’re seeking someone who could potentially increase their hours.

You can only work at night or on the weekends. Yes, the hours are flexible but we’ll need you to meet 2-3 times a week.

You’re looking to build your own thriving EA business, take on multiple clients, we need and delegate work to people on your team.

You like to be told exactly how to do something or the reverse. There will be a balance in your own creativity in completing assignments, but there will also be times when systems have to be followed to a T.


About 10-20 hours a week to start with the potential to be full time for the right person. If you learn fast and have the availability this could increase quickly. Schedule is flexible and will be discussed during the interview process but you do need to work sometimes in person during the hours of 10-6 with the CEO in the SF Bay Area. Training will be provided for most of the software programs you are not familiar with.


This is a part-time to full-time role with a compensation plan that is competitive.
This role is eligible to receive incentives for quarterly sales goals met.
Health benefits may be eligible after 3 months of employment good-fit period
Allowance for ongoing education in admin, operations and other curriculum to support personal and professional growth
This is a location independent role, however in-person meetings will be required and the candidate must live in the SF Bay Area and be able to commute to Walnut Creek, CA to work out the HQ there.
Person must have access to a legal vehicle to run errands on behalf of the company.


Please Submit the Following for Consideration to jen@jenniferkem.com:

Your resume.
A cover letter (remember: you are going to be a voice that represents our company).
Link to a brief (< 2 minute) video, introducing yourself to Jen and our team

Tagged as: accounting, admin, customer service, database, executive, operations, process, project management


What do we do? About Master Brand Institute.

Master Brand Institute (MBI), founded by Brand Strategist and Business Futurist Jennifer Kem, is the world’s leading educational authority for entrepreneurs, founders, business owners and corporate teams. We help both aspiring and seasoned entrepreneurs get seen, heard and paid more in their businesses.

We teach a thorough, best-in-class framework for entrepreneurial education based on the proprietary Master Brand Method, which is the foundation of our curriculum. Our unique Confidently Pro framework is a business accelerator that is exclusively offered to MBI students, which takes the curriculum and turns it into potent and profitable mechanisms to exponentially grow their businesses real-time.

Our campus is the only on-demand curriculum and coaching of its kind online and offline. We deliver our courses and services via digital fulfillment and live workshops and seminars. Our faculty and coaching staff are specifically trained in MBI’s methodologies.

We are diverse in culture as well as industry, and provide a whole curriculum that supports our students’ massive success, including performance and courage mindset, values-driven living, sales and marketing, operations and finance, wealth building and customer service as part of our campus core.

What do we believe in? Our Brand Values.






Autonomy, the courage and discernment to create our own freedom and prosperity

Sentinels for Justice, creating the world we want to live in

Delivering radical Generosity, a society of givers and receivers who transform lives

Aligning with our Legacy, leaving every place better than when we first came

Leadership of self and others, serving through World Class Excellence

To support these Brand Values, everyone in our company believes:

Our Students Are Our Pulse
We know our students trust us to provide a world-class educational experience. We love our students and pride ourselves on delivering top notch customer service and exceptional education on-demand. We continually ask ourselves how we can improve each aspect of our business to create a valuable and enriching experience for our students.

Innovation is our advantage.
We spend time each week, alone and together, coming up with new, outside-the-box ideas that will blow our students away and make us the leader in our industry, and we test and implement those ideas fast. We value and nurture creativity in our team and reward failing fast over moving slow. Our ideas are on-demand and relevant - we bring the most in-the-know education and technology for our students.

We figure things out.
We’re a team of thoughtful doers, and when we come up against challenges or roadblocks we adapt quickly to find and decide on a solution and pivot to perform. We have a What’s Now, What’s Next (WN-WN) strategy to get things done.

We produce quality.
While we create and produce numerous high-impact projects each calendar year, we never compromise the quality of our work. Attention to detail is crucial in every task to ensure we are always creating the best we can. We don’t just hand off half-done or half-checked work to our fellow team members, we take the time to check our own work to assure we’re creating the most quality output possible, and communicate and update better processes as we build. We love efficient and optimal work product.

I-Give-A-Care Attitude.
Because of the various projects and size of the core team, there are times when it’s all hands on deck to get work done. You’ll never hear anyone say “That’s not my job.” Each of us shares a can-do, everything-has-a-solution attitude about the work. We communicate when we need support in this area so that we hit our goals and milestones. We’re also very proud of the diversity of our community - in both culture and industry - and protect and support that as part of our daily work.

Personal and Professional Growth.
Every person on our team is committed to ongoing education and personal and professional growth. You’ll have access to the online training, books and workshops you need to ensure you have the resources to assist you in getting the job done. And, you’ll invest in yourself when you feel you need help in any specific area that will support your goals.

Why you’ll love working with us. Our Brand Benefits.

Make An Impact
Everyday you’ll have the opportunity to work on and manage projects that are directly impacting the lives of our students goals and dreams in their life and business. What we do is life-changing, and you will be part of the ripple effect experienced as being part of this company. Our company also sets aside 10% of our revenue to support our local communities and to fund aspiring entrepreneurs (and you’ll have a say in where we donate that money too).

Get Paid To Be You, Professionally.
Every day you’ll be doing things you’re excellent at and being the genius that you are — managing exciting and fast moving projects and our people. You’ll be making more impact and income because you’re part of a greater whole. You’ll also get paid to learn, be given the resources and be mentored by the best while you grow in your professional and personal life.  We are a team that doesn’t sacrifice our personal lives yet works professionally and ethically.

Have More Fun Together
Dance parties, karaoke-on-calls and enjoying yourself while working is important. We don’t do cubicles and this is not a 9-5 gig. We’re fluid and flexible, we give you the independence to run with your own projects, and we laugh a lot along the way. There will be times when you have a deadline and you’ll need to work very hard and other times we’ll take the afternoon off to enjoy the outside sun. Being yourself is celebrated here.

Also, You’ll Want to Know This. This Role Is Not Right For You If You...

Want to be an entrepreneur and run your own business right now. All our team members are “intrapreneurs.” Apple didn’t become the biggest brand in the world without intrapreneurs, and you see the value in that. You’ll have the freedom and flexibility to love what you do and be the best at your role, but if you want to run your own company in the near future then we are not for you.

Want a 9-5, Monday to Friday job. This is not for someone who lives for the weekends and dreads Monday morning going back to “work.” We’re a values-driven company who, at the core, are about changing the lives and businesses of everyone who comes into contact with our company. Sometimes you might have to work a longer day, sometimes you may have to work a Saturday, sometimes you’ll get the afternoon off. If we have a project and work needs to get done, then we’re all hands on deck. No one is immune from this, not even the CEO, so you won’t be alone.

Haven’t read a business or marketing book or listened to a podcast or webinar in the last month. A passion for business and personal growth is essential. Emotional intelligence is of high worth here.

Won’t sign a nondisclosure and noncompete agreement. Discretion in this role is paramount, as you will have access to personal and professional conversations.