Overview
Hi! I’m looking for an AMAZING operations assistant to join my team and support me (the founder) and my team in growing my business to the next level.
If this sounds like you, then we need to talk 🙂
You love details and if there was an award for “most organized” you’d win it— you love to get other people organized as well and set up systems from scratch
You love to solve problems and want to make people happy — you’re always willing to learn something new and enjoy collaborating with the rest of the team and our clients
You’re no nonsense. You understand the importance of setting clear boundaries in a warm way and aren’t scared of difficult conversations even if the other person might initially have negative feelings. Ultimately, you understand the importance of speaking hard truths BECAUSE you care about the other person and the overall success of the team.
You don’t know how to procrastinate — in fact, you like to get things done wayyyy in advance so that you can help the team finish projects early.
You are great at anticipating the needs of others and want to learn how to figure out what I need before I even do. You love to go out of your way to support people and help them find solutions to whatever they need.
Your communication skills are high-level — you enjoy writing (and even like small talk!).
You’re open to feedback about how things can be improved and take responsibility for any mistakes that are made (believe me – I make a ton of them!)
You’re easy to reach via email and you love website copy & social media — in fact, you love ALL technology and you’re open to learning new programs and skills whenever you can.
You’re not afraid to let someone know you don’t understand something, and you’re always ready to ask questions so that you’re 100% clear on what is needed for a project.
You’re loyal — you can be trusted to work on your own, but you also love being part of a team.
You’re a “work hard; play hard” kind of person and appreciate working on the kind of team that has high expectations and strong values.
Here’s what it entails:
Use of Google Workplace, social media, Zibster (or willing to learn), Kajabi, Canva, Youtube, and more–if you’re not familiar with them already or you recognize we need a better system to work efficiently, you’re willing to find what works best for you and for the team
Posting of content and small updates to Zibster website, as well as ensuring that SEO is maintained/improved.
Coordinate social media and blog content across multiple platforms (some of which will be created by other team members), ensuring that we are building improved engagement and audience size. Platforms include our blogs, our email marketing, Google My Business, Linked In, Facebook & Instagram.
Collect testimonials & create a system for sharing more customer stories while upholding client confidentiality and ethical licensure standards
Post videos for marketing purposes, as well as content development for evergreen course creation
Ability to work independently + track time on different projects + stay on top of deadlines (or even gets things in ahead of them)
Loves details, organization, and wants to make my life easier while also making sure I don’t take on too many projects at once or lose site of the big picture goals (I can get caught in the the excitement of a great idea so this is super important to me)
Identify gaps in how we do things and build policies/procedures to fill those gaps
Excellent written and communication skills are necessary — you love to write emails with personality
Are you interested?
I’m a group practice owner, educator, and innovator who is passionate about helping people find hope of a better life after trauma and I want to make sure that you’re aligned with our mission.
I lead a team of 8 trauma therapists at various levels of experience, offer continuing education for clients, therapists, healthcare and wellness professionals to build trauma consciousness and help people to thrive after trauma in their lives and businesses.
I also have several new exciting projects happening while trying to create more order in our group practice as we move from new and tiny to growing and fabulous. You will be setting up new organizational systems along with my Client Care Coordinator and leadership team and adjusting them as needed so that they are more effective. You will also need to help me stay on top of my deadlines.
Working with our team requires a good amount of self-awareness and willingness to grow as a person. We help people live thriving, whole, and meaningful lives. We will settle for nothing less for ourselves, either. Often that requires looking at hard truths together. It’s important you know that so that we can work together in an effective way.
Before completing the application, check out my business at hopeforthejourney.org so you can learn more about me and our team.
Hope For The Journey is an anti-racist and anti-oppression group. As a mental health practice, our trainers are trained and educated in areas of cultural humility and social justice. However, because our formal education is not adequate and is not a substitute for anti-racism work, we are committed to ongoing education, training, and self-work around identity, gender, racism and LGBTQIA issues. We will not discriminate based on race, sex, age, sexual orientation, or disability for registration or training purposes.
Here’s what else you need to know:
This is a part-time position that will start at about 10-20 hours a month — there is room for growth in the future and during busy project times more hours will be needed.
You will be in charge of setting your schedule. Working hours are not consistent but you do need to be in the Central time zone and available between 8-5 CST on weekdays. There are some days you’ll work more hours and some days you’ll just check in for a few minutes. Some tasks do need to be done on certain days/dates like attending established meetings.
You’ll get to work from anywhere MOST of the time — your home, at the park, or anywhere else you choose but if you’re local to Austin, Texas, that is even better because you will get to work in person with me every so often. BUT reliable, secure (password-protected) and high-speed internet speed is required because you will be video conferencing and accessing Protected Health Information. You must be willing to take a HIPAA class every 2 years and sign a Business Associate Agreement ensuring you understand and are committed to protecting client confidentiality.
This is a long-term commitment and not a short-term “experiment” — I want you to be committed to growing with my company (and helping it grow too!). With that said, we’ll take the first few projects and 3 months to make sure it’s a good fit on both sides.
IMPORTANT DETAILS:
Status: Part-Time W2 Employee
Start Date: Week of April 1
Location: Remote/virtual (preference for Austin, TX); Central time zone preferred, availability between 8 to 5 PM CST
Hours per month: around 10-20 per month with the ability to increase hours over time
Compensation: $20 an hour, taxes paid to start with raise expected after successful completion of 90-day good fit period.
Ready to join the team???
Head here to complete the application.
Applications close on March 26 so make sure to get yours in ASAP.
If you’re a great fit, I will be in touch with the next steps. I’m excited to connect with you.
Qualifications
