Overview
We are a family-owned, US-based, boutique travel company taking pride in inspiring travelers to step off the beaten path for a true immersion into local culture.
Every experience is people and passion centric — crafted for travelers, by travelers. We have taken group travel to a whole new level by personalizing the experiences within.
Our guests are travelers and never just another tourist. Currently, we are looking for a Customer Liaison to add to our team. As our Customer Liaison, your contribution is providing excellent care to our travelers and staying on top of the ever-changing tasks and schedules for the team, clients, and owners. Our Customer Liaison will provide professional support, and care in our customer experience to existing and new clients. You will support the team by researching Google drive based documentation to answer clients, assist in payment follow-ups, handle questions about planned and in-process trips as well as update the CRM (TravelJoy) and Google Sheets. We would love someone who is quick to respond to emails and calls in ensuring our clients are happy.
Essential Responsibilities:
- Monitor, organize, and respond to emails – updating CRM and other lists in accordance
- Ability to pivot between managing multiple tasks and projects (At least 5 at a time)
- Prompt response to client calls and emails with proper documentation via email. Must follow-up and follow-through without prompts are a must
- Proofreading and light editing of texts for newsletters, itineraries, and WordPress-themed website
- Support our team
- Provide professional client/customer experience
- Ability to resolve issues mostly independently and always in a courteous, yet firm manner
Additional day-to-day tasks will be discussed during the interview process.
Salary, Benefits, and Perks:
- Range- $20 – $30 per hour based on qualification/experience
- The part-time role starts at 10 hours a week; With the right candidate, hours can increase, and the possibility for full-time after August 2023.
- Must be available to work from the hours of 9 am or 10 am to, 1 or 2 pm EST, Tuesday, Wednesday, and Thursday to allow for conference calls and collaboration with the office team on either coast.
- A laptop and cell phone may be provided for company use in Q2/23 if needed
- Work-life balance environment
About
We are a family-owned, US-based, boutique travel company taking pride in inspiring travelers to step off the beaten path for a true immersion into local culture.
Every experience is people and passion centric — crafted for travelers, by travelers. We have taken group travel to a whole new level by personalizing the experiences within.
Our guests are travelers and never just another tourist. Currently, we are looking for a Customer Liaison to add to our team. As our Customer Liaison, your contribution is providing excellent care to our travelers and staying on top of the ever-changing tasks and schedules for the team, clients, and owners. Our Customer Liaison will provide professional support, and care in our customer experience to existing and new clients. You will support the team by researching Google drive based documentation to answer clients, assist in payment follow-ups, handle questions about planned and in-process trips as well as update the CRM (TravelJoy) and Google Sheets. We would love someone who is quick to respond to emails and calls in ensuring our clients are happy.
Essential Responsibilities:
Monitor, organize, and respond to emails – updating CRM and other lists in accordance
Ability to pivot between managing multiple tasks and projects (At least 5 at a time)
Prompt response to client calls and emails with proper documentation via email. Must follow-up and follow-through without prompts are a must
Proofreading and light editing of texts for newsletters, itineraries, and WordPress-themed website
Support our team
Provide professional client/customer experience
Ability to resolve issues mostly independently and always in a courteous, yet firm manner
Additional day-to-day tasks will be discussed during the interview process.
Salary, Benefits, and Perks:
Range- $20 - $30 per hour based on qualification/experience
The part-time role starts at 10 hours a week; With the right candidate, hours can increase, and the possibility for full-time after August 2023.
Must be available to work from the hours of 9 am or 10 am to, 1 or 2 pm EST, Tuesday, Wednesday, and Thursday to allow for conference calls and collaboration with the office team on either coast.
A laptop and cell phone may be provided for company use in Q2/23 if needed
Work-life balance environment
Qualifications
Background Qualifications- Education and/or Experience: 5 plus years of experience as an Executive Assistant and or Office Manager or Bachelor’s degree in Business Management or related field Customer service or Hospitality background (references required) Highly proficient working with Apple Mac and iPhone and current IOS Highly proficient in using Google Business Suite, Gmail, Google docs, and Google Sheets Proficient in using CRMs, preferably TravelJoy Proficient in using MailChimp, Canva, or Adobe Lightroom/Photoshop Proficient using Facebook, Instagram, Pinterest, and editing blog posts via Custom WordPress Skills Needed: Excellent communications skills, both written and verbal Personable and Caring Customer Professional People-person - loves to connect, show honest care, and is relatable Has a passionate, caring mindset but is also excited to learn and grow in the travel industry Self-reliant but isn’t afraid to research Can work independently and with a team Problem-solver Attention to detail Available to work EST time zone hours Well-traveled, ideally international
