Overview
Do you want to make some extra money for holiday shopping? Are you Customer Service Focused?
Do you like to talk on the phone and help others? Are you a problem solver?
Join our Customer Experience team while working at home!
For many years, we have delighted customers during the holiday season. We are looking to fill seasonal positions supporting our e-commerce, shop fans, and inbound sales team. You will be assisting customers via phone, email, and chat placing new orders, checking existing orders, processing returns/ replacements; pre-sales product questions, provide store-specific support, and interacting with UPS tools for shipping information.
Job Responsibilities Include:
• Answer incoming customer inquiries delivering excellent customer experience via email, chat, and phone.
• Taking inbound phone calls/chats/emails from our customers and processing their requests.
• Must strive for accuracy, speed, excellent customer service, and offer additional items to help drive sales.
• Record customer information within our customer service applications including ZenDesk and NetSuite.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company’s customer experience policies
• Provide timely and thorough resolution to customer inquiries (common inquiries include: product information and recommendations, returns/exchanges, tracking, and status update).
• Maintain expert status on company products, new releases, and features.
• Be engaged. Communicate with management to escalate problems, recommend resolutions, and improve our customer experience.
About
At Garrett Popcorn Shops®, we’ve maintained our dedication to fresh, delicious popcorn since we first opened at 10 West Madison Street in Chicago. We continue to use only the highest quality ingredients from local producers as we handcraft our gourmet popcorn in old-fashioned copper kettles. We strive to deliver the same popcorn today that customers first talked about in 1949™.
WHAT MAKES GARRETT POPCORN SO SPECIAL?
We hot air pop our signature blend of kernels, which we then mix into our secret family recipes. Every batch is handmade throughout the day, and the result is an irresistible snacking sensation, which has generated lines of historic proportions outside of our retail shops for decades.
Our highest priority is to satisfy our customers’ cravings for great popcorn. When local fans asked for a mixture of sweet and salty, we created the Garrett Mix®: a blend of our famous CaramelCrisp® and CheeseCorn recipes. It remains our most popular flavor and a consistent favorite throughout our entire fan base. Our year-round menu also includes Plain, Buttery, Cashew CaramelCrisp, Almond CaramelCrisp, Pecan CaramelCrisp and Macadamia CaramelCrisp. Keep an eye out for our seasonal flavors from time to time as well. You never know what will pop up!
Qualifications
Must also have the following Qualifications/Experience: • Applicant must successfully pass classroom training and meet all performance expectations. 2 day training 9-3 with a timed test. • Must have a friendly and professional speaking voice. • Patience, and have clear and professional communication skills (written and verbal), Genuinely Care, Fast Learner and a Problem Solver. • Exceptional sales ability: must be able to enthusiastically motivate customers to purchase products and/or services. • Proficiency in cloud based based-systems, and Microsoft office applications (Outlook, Word, Excel) required. • Experience with Zendesk or other CRM ticket-based system, Chat and Facebook Messenger a plus. • Professional experience within an e-commerce setting.