Overview

Summary: Fast paced, growing home products company is seeking a customer experience rockstar to receive, investigate and respond to consumer inquiries via phone, e-mail and live chat.

This is a part time position, the number of shifts and hours will be depending on volume but will max out at 20 hours per week

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer incoming customer calls, emails and chats quickly and efficiently.
  • Place outbound calls to customers when necessary to advise and/or obtain information needed to process orders
  • Work with the entire team to ensure that customer inquiries are properly answered.
  • Turn unhappy customers into brand advocates by providing exceptional customer service on every customer interaction
  • Accurately document every interaction to ensure that all issues are resolved quickly and efficiently.
  • Collect customer feedback information and utilize it to help improve the customer experience.
  • Communicate order fulfillment issues and/or requests with warehouse. We can’t fix something if we don’t know it’s happening, right?
  • Other duties may be assigned to meet business needs

Tagged as: customer experience associate

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Qualifications

A high speed and reliable internet connection A dedicated and quiet workspace A computer with online capabilities + the Microsoft Office A passion for providing outstanding customer service. Amazing phone presence, can tame even the most ferocious of customers Expert level multitasking skills. Excellent attention to details is a must, Sherlock Holmes won’t have anything on you! Plays well with others and works well in a team environment. Ability to work with a diverse group of people. A super computer brain, and able to correctly calculate figures and amounts. Excellent grammar, verbal and written skills. Excellent analytical skills, resourceful and well organized. eCommerce and/or call center strongly preferred. Must have a High School Diploma or GED. Experience with Microsoft Office, Google Suite Products, Amazon Seller Central, HelpScout, Freshdesk and Shipstation preferred.