We are seeking a compassionate, emotionally intelligent, and highly consistent Customer Enrollment & Wellness Support Specialist to serve as the primary point of contact for individuals invited to enroll in Mi Vida Vibrante.
This role combines enrollment outreach, program guidance, payment processing, and customer support. The ideal candidate understands how to communicate with sensitivity and empathy while confidently explaining the value of the program and guiding individuals through enrollment.
This is not aggressive promotion. This is relationship-based, mission-driven outreach and enrollment support.
The daily work will be structured, repetitive, and process-oriented — involving consistent outreach, follow-up, enrollment tracking, and answering customer questions.
**Key Responsibilities:
Enrollment Management
Track and follow up with interested potential clients via phone or text
Document outreach attempts and outcomes
Answer questions regarding program access or participation
Process payments and maintain accurate financial enrollment records
Assist participants with login or access issues
Maintain organized records of communications and enrollments
Provide regular enrollment and payment reports to CEO
Identify follow-up gaps or operational issues
Support ongoing improvement of enrollment processes
Job Overview
Requirements
Preferred Qualifications
Experience in enrollment advising, customer onboarding, intake coordination, or customer service
Experience working with vulnerable or trauma-impacted populations
Familiarity with faith-based or ministry-centered environments
Basic technical troubleshooting skills
Experience using CRM systems or enrollment tracking tools
Required Skills
Benefits & Perks
Pay: $22–$23 per hour, based on experience.
Benefits: We offer generous paid time off and paid sick leave.
