Overview
Account Manager
Overview:
Imagine being at the forefront of an industry that is exploding, where exciting changes are happening everyday. Imagine being able to assist business leaders in mission critical decisions that shape the direction of their companies and have profound impact on the way companies operate. Imagine being able to provide unbiased advice, incredible support and service, and the ability to build long lasting friendships with clients and partners.
We are a rapidly growing Telecommunications Infrastructure consulting firm based in Littleton, CO. We are one of the fastest growing companies in our space and we are literally changing the way that businesses evaluate and purchase IT and Telecommunications Services. Our recommendations, services, and support drive some of the most innovative businesses in today’s marketplace and our impact is on a global scale. If you are looking to work with a rapidly growing company in a fast paced, challenging, high growth environment we would like to speak with you.
Aside from changing the world, one connection at a time, we are: Skiers, Mountain Bikers, Hikers, Volunteers, Stewards of our Community, and we are all about pursuing our individual life passions. We also like to indulge in the occasional IPA from one of Colorado’s many excellent local breweries.
Our ultimate goal is to do whatever we can do to improve our clients position. To work hard, play hard, help others, and enjoy life to the fullest. This is our culture.
The Account Manager (AM) is responsible for :
● Developing and maintaining relationships and favorable contacts with current and potential direct customers
● Renewing, cross-selling, up-selling, and growing the base of customer revenue that is tied to direct sales and/or agent sales, managing renewals and activity in a timely manner
● Working proactively to seek out and identify opportunities and customer requirements, maintaining and developing new opportunities from the current assigned customer base
● Making recommendations on products and services that fit customer’s requirements
● Selling cloud products, data and voice connectivity, and IT services directly to enterprise customers, as well as through sales partners, with responsibility for managing existing accounts and supporting the sales team in developing new business
● Utilizing sales and business development skills to sell products and services in a business to business setting while facilitating the sales process from prospecting stage to final closing.
● Managing sales activities in a proactive and timely manner by generating quotes, writing proposals, creating network diagrams, conducting audits, managing customer inventories and following up and closing prospective leads
● Setting and attending appointments with customers and engaging regularly with customers face to face to maintain the relationship
● Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
● Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
● Working within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values
About
Cloudnexion is a global technology and telecommunications consulting firm. We help our customers leverage today’s technology to achieve a better ROI on technology investments, increase productivity, and in many instances, significantly reduce costs. We leverage our broad range of experience and expertise to make sure that our customers have a true customer advocate when it comes to evaluating new solutions as well as reviewing their current environment. Our experience ranges from working with Fortune 500 clients, Carrier/Wholesale Clients, Major Data Centers, SI/VAR's, and SMB Customers. We have designed and implemented some of the most highly available customer networks in place today.
Cloudnexion provides value to our customers through education, deep experience, and valuable relationships as it relates to guiding our customers through the telecom infrastructure sourcing and procurement process. Our knowledge of the global IP transit, transport, and colocation markets have enabled many of our large customers to significantly reduce time to market globally, reduce costs, and reduce the burden of these projects on internal resources. Giving our customers a single point of contact to which they can utilize for unbiased advice and guidance, project management support, escalations, and full ongoing support throughout the entire client life cycle is invaluable to our customers.
Qualifications
Skills, Qualifications and Requirements: Must reside in Colorado Must be comfortable working in a start-up type environment. Must be a self starter. Strong technical aptitude and knowledge of telecom, and cloud products & services Ability to establish and build rapport with customers Strong communication and customer service skills Must be able to work independently and be self-motivated Solid organizational, time-management and follow-up skills Enthusiasm, reliability and the ability to multitask Bachelor’s Degree in Technology, Business or a related field Minimum 2 years telecommunications and/or cloud services experience 2 years inside sales experience preferred; particularly telecom and/or cloud sales Proven ability to meet sales goals, achieve quota, and maintain customer satisfaction
