Overview
We are currently seeking a virtual patient care coordinator to join our fast-growing team. Will begin as part-time with the possibility of growing into full-time. Will need to be able to ramp up to full-time to cover vacations, illness, etc.
Responsibilities will include:
— Communicating with patients daily through the Patient Portal and by phone as needed
— Forwarding patients’ questions to the appropriate clinician and then following up with the patient when the clinician replies
— Uploading faxes and documents into the Patient Portal
— Ordering lab kits to be drop-shipped to patients (generally done online; occasionally via fax or phone)
— Ordering supplements to be drop-shipped to patients from our online distributors
— Providing patients with instructions for completing lab tests
— Scheduling patient’s appointments and answering questions regarding how to prepare for appointments
— Responding to patient inquiries about lab kits and supplements
— Working closely with office and operations staff to keep the clinic running smoothly
We will only accept applications (including resumes and cover letters) through the link above (under website).
Qualifications
Requirements and qualifications: — Capable of learning new software programs quickly — Strong writing, grammar and spelling skills — Able to communicate professionally on the phone — Computer hardware and internet access designed for speed and efficiency - must own an Apple computer The ideal candidate will: — Be extremely detail-oriented — Have outstanding technological savviness and capability with the ability to move seamlessly between a variety of different software and cloud-based applications — Be able to perform repetitive tasks without losing focus — Be able to work independently and remotely in a fast-paced environment with a distributed team — Take responsibility for their actions and behavior — Have interest and experience, either personal or professional, in integrative/functional medicine and the influence of lifestyle and food/diet on health — Support and respect other team members — Value work-life balance and self-care — Share our vision of a healthier, happier world