Baby Sitters Guild fills positions in New York City, Brooklyn, and Queens. We serve Hoboken, Weehaken, and Princeton, NJ and the CT suburbs. The successful candidate will have familiarity with these areas. The position is remote with the possibility of occasional visits to our NYC office.
The primary roles and responsibilities of the Concierge Order Associate include:
-answering phone calls, emails, and messages from clients (including but not limited to: families, hotel concierge desks, and childcare services seeking babysitters)
-recording all detail for each sitting job in multiple online systems
-assigning BSG sitters to jobs that match their availability, location, and skill sets
-managing scheduling for all babysitting/pet sitting jobs in an online scheduling system
-managing scheduling for ongoing sitting engagements, such as childcare during Sunday church services
-communicating with BSG sitters around their schedules and availability
-communicate directly with the agency regarding any issues that arise
-ensure a smooth client experience
-supporting BSG CEO Maria Davalos
Pay and Benefits: We offer competitive hourly rates, direct-deposit available,401-K, training, and professional development.
It is the policy of Baby Sitters’ Guild not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation or national origin. This policy shall include, but not be limited to, the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination.
The Baby Sitters’ Guild (BSG) is the oldest childcare company in NY and has enjoyed a stellar reputation in not only the NYC community, but nationally and abroad. Our team is an elite group of childcare providers who have been providing childcare services to some of New York’s most prominent families, international leisure and business travelers, hotels, businesses, sports teams and large scale conferences for over 82 years! Candidates with strong credentials, presentation, and commitment to children and their care are invited to apply to join our team. This exciting childcare company seeks a team player who is responsible, organized, and professional. We seek someone who is compassionate to the needs of the families and children who rely upon the Baby Sitters Guild.
QualificationsThe ideal candidatewill be comfortable multi-tasking, will be tech-savvy, and will be capable of providing polished customer service. We seek a candidate who brings a solution oriented approach to managing a complex schedule with moving parts. Clear, professional communication with clients and BSG staff will be key to success in this role. We seek a candidate who recognizes the importance of reliable childcare for working families and visitors to NYC alike. Required Skills: good organizational ability, as you are always 'on duty' a good sense of humor, enthusiasm and stamina to cope with long working hours an outgoing personality, common sense and excellent communication skills the ability to work well in a team the ability to show initiative proficiency in Google Suite, especially Gmail, Google Sheets, Google Forms, and Google Docs. comfortable using online scheduling tools and will be able to install and utilize our Time Keeping and Shift Scheduling mobile phone app on your SmartPhone and desktop able to calmly direct complaints to senior management and/or resolve problems with clients Communicate and enforce all Human Resource policies per the Baby Sitters’ Guild Handbook Qualifications for Concierge Order Associate: Ability to develop and follow systems and processes that are put in place to achieve efficient operations Complete all training provided by Baby Sitters’ Guild Be proficient with SmartPhone apps, email, and password websites, (e.g. Paychex) Be coachable, with willingness to make adjustments based on feedback from management Must have US Work Authorization Must pass a national and company background check All candidates will possess the following qualities: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict; Listens to others without interrupting; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment. Ethics - Treats others with respect; Keeps commitments. Motivation - Sets and achieves challenging goals; Measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Approaches others in a tactful manner; Reacts well under pressure. Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Team Player - Functions as a team player and contributes to ensuring Baby Sitters’ Guild is able to cover childcare shifts Attendance/Punctuality - Is consistently at work and on time; Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. Other attributes: Experience working in customer service. College degree in a related field preferred.