Overview

Looking for a part-time gig to use your crackerjack customer care skills?

Need SUPERSTAR customer care representative! Must be able to put yourself in customer’s shoes, be patient, thoughtful and thorough, and can track customer issues to conclusion.

YOU HAVE:

Strong background in customer service – you LOVE it
Common Sense
Logic
Good writing skills (TONS of templated responses provided)

YOU ARE:

A quick study – open to learning new systems and specific processes
Flexible (sometimes procedures change!)
Good at READING and FULFILLING support requests in as few responses as possible
Computer savvy
Detail-oriented
Organized
Good with documentation
Good at following procedure
Willing to GET ON THE PHONE with customers if an issue cannot be resolved via email

SYSTEMS REQUIRED:

Proficiency in GMail

  • Labels
  • Sending/scheduling emails and reminders
  • Marking/tracking emails for follow-up

Proficiency in Google Docs, Sheets, Calendar
Skype
Time tracking application

SYSTEMS PREFERABLE:

Basic computer/browser tech support
BASIC understanding of Keap

  • Look up contacts and can read customer order history
  • **Certified Partners/Consultants NOT needed**

EXPERIENCE REQUIRED:

Customer care
Organization/follow-up on projects/timelines
Basic knowledge of accounts management process

EXPERIENCE DESIRED:

Knowledge of Telesummit business model

WORK ENVIRONMENT REQUIREMENTS:

3-5 years working virtually
Dedicated, uninterrupted work space
Dedicated landline with unlimited long distance
Reliable computer with current, updated OS required
Broadband high-speed Internet connectivity. NO DSL or dial-up

OH – and FYI:

This would be best as a stand-alone PT position. This takes focus and attention, at least in the beginning, so splitting with another position may be difficult. Hours are 4 hours/day M-F, 1.5 hours/day S/S. Our policy is 24-48 hour response time.

Sound like you?

Send your cover letter, resume with applicable experience, and contact info for three references that can attest to your customer care experience.

Thank you and we hope you are the perfect fit!

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Qualifications

See job description.