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Client Success Manager
Overview
Join Us!
We don’t just install sod—we cultivate exceptional experiences and landscapes that families will cherish for years to come. We are on a mission to become the leading sod installation company in our area within the next 2-3 years, and we need passionate, customer-focused team members to help us get there. If you’re driven to provide outstanding client service and create memorable client experiences, we want you on our team!
Position: Client Success Manager
We’re seeking a dedicated and personable Client Success Manager to join our growing team. This role is crucial in helping us achieve our vision by being the embodiment of our “Happy To Serve” core value during every step of the client experience. The Client Success Manager serves as the first point of contact for clients and ensures they feel welcomed, appreciated, and supported throughout their journey with Peak Sodding.
What You’ll Do:
- Serve as the first point of contact for all incoming client inquiries
- Conduct pre-appointment confirmation calls and welcome calls to new clients
- Process client payments and manage payment-related communications
- Coordinate review requests after project completion
- Manage referral thank you communications and client concern/warranty calls
Who You Are:
- A genuine people-person with strong communication skills (both verbal and written)
- Someone who maintains a positive, service-oriented attitude in all situations
- Detail-oriented with excellent follow-through abilities
- Adaptable and creative in your approach to challenges
- Passionate about offering service that ‘Wow’s’ those you interact with
What We Offer:
- A chance to be part of a growing company with a clear vision and purpose
- A supportive team environment that values initiative, innovation, and collaboration
- Opportunity for professional growth and development
- A role where your efforts directly enhance the client experience and contribute to company success
Our Core Values:
- Radical Honesty: We communicate with transparency and integrity
- Excellence: We take pride in our work and pursue the highest standards
- Adaptability: We embrace change and think creatively
- Communicate Proactively: We anticipate needs and maintain clear channels with all stakeholders
- Happy to Serve: We demonstrate genuine care for client success and satisfaction
Key Performance Indicators:
- Maintain response time of under 30 minutes for all inbound leads during business hours
- Maintain a greater than 80% lead-to-appointment booking ratio
- Successfully collect and process all client payments within established timeframes
- Achieve high client satisfaction scores and positive reviews
Setting You Up for Success
We believe in empowering our team members with the tools, training, and support they need to thrive. As our Client Success Manager, you’ll receive comprehensive onboarding that includes our well-documented Standard Operating Procedures (SOPs) and structured training on every aspect of the client journey. From lead intake to project close-out, we ensure you’re fully prepared, knowledgeable, and confident in every step. Our team will work closely with you to provide ongoing guidance, address challenges, and refine your skills so you can deliver exceptional client experiences consistently.
If you’re ready to make a meaningful impact, grow with us, and help us become our area’s top sod installation company, we’d love to meet you. Join us on our mission to create beautiful, healthy lawns and exceptional client experiences that families will cherish for years.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.