Operations Assistant

Overview

We are looking for a detail-oriented and adaptable Operations Assistant to support our 3D scanning, asset management, and training operations. This is a remote position, offering flexibility while working closely with our team to keep projects running smoothly. The role provides hands-on assistance with data imports, project coordination, contractor oversight, training content, and technical support. The right candidate is tech-savvy, organized, and comfortable jumping into both structured assignments and last-minute tasks.

Key Responsibilities

Data & Asset Management

• Import and organize equipment and asset information in our system
• Troubleshoot data issues (e.g., missing fields, formatting errors)
• Review spreadsheets for unusual entries or errors
• Maintain organized file storage in Google Drive

Team & Project Coordination

• Check in on scanning contractors to ensure progress is on track
• Step in to add tags or complete assignments when needed
• Write simple “How-to” guides and SOPs for tagging and workflows
• Build task templates in ClickUp for contractor onboarding and routing

Training & Content Support

• Help create training courses by organizing content, images, and materials
• Support course modules that connect directly to 3D scans

Client Environment & User Support

• Set up new client accounts, including custom fields and equipment categories
• Test new features and provide feedback
• Reset user accounts (passwords, email updates, etc.)
• Import user lists in bulk

3D Scan Support (Matterport)

• Add digital tags inside 3D scans to identify key equipment
• Merge multiple scans into one model when needed
• Crop or clean up scans for easier navigation
• Review scans during projects and provide feedback on missed areas

Qualifications / Skills Needed (Optional)

• Strong attention to detail and organizational skills
• Comfortable working with spreadsheets and structured data
• Ability to quickly learn new platforms (ClickUp, Matterport, Google Workspace)
• Clear written communication skills for instructions and feedback
• Self-motivated and able to manage multiple assignments at once
• Device Requirements: Reliable computer with a dual monitor setup to efficiently review scans, manage data, and multitask