Overview

We are looking to add an exceptional person to the Team who will support our goal of providing a 5-star experience for our customers.

What you’ll be doing:
Resolve customer issues and queries in a timely manner through phone and email
Conduct training for existing customers, and facilitate training for new ones as part of the onboarding process

Our Technical Must Haves:
Wordpress Basics – Creating/Editing Posts/Pages/CPT; Setting Menus and Widgets; Changing Themes. This is an absolute essential skill as your daily routine will include 80% of WordPress work.
Basic knowledge of HTML, CSS, PHP – Changing styles of fonts, header/footer colors, div positions, display: none and understanding what are WordPress Core files, wp-content folder and what is (and how to change it) functions.php file.

Skills Required:
-Strong customer service mindset – Town Web aims to provide a 5-star experience by ensuring we are able to attend to our customers’ need on a timely manner, with a proper resolution
-Analytical Skills – Since you will be handling various cases, you must be able to process these questions to provide a correct solution. Most of our customers are non-technical so this skill is a must-have to determine their needs
-Excellent communication skills – Not just in terms of language, but also ensuring communication to customers are aligned to their skills and knowledge. We are a technical company providing services to non-technical customers, so speaking the language is not just the need but also being able to adjust to the customer’s pace.
-Pleasant and Patient – You must have the patience to deal with non-technical customers, and be pleasant when you are writing them an email or talking to them on the phone.

How We Will Measure Your Success
Fast and efficient is how we want to do it. In order to measure your success in the role, you will be measured on:
-Customer Happiness
-Average Handle Time
-Customer Satisfaction for Training

How to Apply:
Click on “Apply for Job” for more information. You must be logged in to HireMyMom.

Tagged as: wordpress

Qualifications