Overview

Job Title: Social Media Coordinator
Reports to: Marketing Manager & Business Operations Manager
Part-time 25 – 30 hours per week, contract position at $30/per hour.

 

ORGANIZATIONAL FOCUS

We help men and women dealing with addiction, trauma and relationship issues move from devastation to flourishing. We inspire them to brave hope, so they are relieved of their trauma symptoms, reclaim their power, and create the life and relationships they long for. We do this because the human spirit’s ability to create, heal and abundantly live in the face of adversity is a miracle we love being a part of!

 

ROLE

This team member will play a crucial role in enhancing the online presence of the organization’s brand by focusing on engagement across various social media platforms, including Facebook, Instagram, and YouTube.

 

This individual will be a brand representation expert, providing exceptional customer service, and actively participating in online conversations with the goal of guiding customers to the appropriate resources.

 

OUTCOMES RESPONSIBLE FOR

 

Collaboration:

●      Collaborate with high-functioning purpose-driven team to meet organizational targets and outcomes.

●      Communicate easily and often with team members to ensure all social media/customer service and community management outcomes are achieved.

 

Brand Representation:

·      Develop a deep understanding of the organizational brand essence and imagery, as well as the transformational services being offered.

·      Serve as a vocal guide, championing the brand with tact and integrity.

Content Creation & Scheduling:

·      Create visually appealing graphics and content to enhance messaging.

·      Develop and implement content calendars aligned with marketing strategies.

·      Utilize social media management tools to schedule content based on audience engagement metrics.

 

Community Management:
·      Oversee private Facebook group to foster community and support brand through screening members, welcoming members, approving posts, moderation (monitoring mentions of key words, removing comments and/or members, etc.), engagement (replying to comments, plugging in resources (blogs, videos, workshops, BH).
·      Enforce strict guidelines to manage community spaces safely and effectively.

·      Provide excellent customer service by addressing inquiries, concerns, and feedback on social media platforms.

 

Social Media Engagement:

·      Manage and monitor social media accounts (Facebook, Instagram, YouTube, etc.) to ensure consistent engagement.

·      Respond promptly to comments, messages, and inquiries, maintaining a positive and authentic brand voice.

·      Display good judgment and appropriate empathy when dealing with delicate populations or sensitive topics.

·      Identify and engage with current, past, and potential clients as well as brand advocates.

Analytics and Reporting:

·      Monitor and analyze social media metrics to assess the performance of campaigns and content.

·      Provide regular reports and insights to the Marketing Manager for continuous improvement.

Tagged as: 3+ years social media marketing experience, community building experience, engagement experience, technologically savvy

About

We are on mission to change the way culture, treatment professionals, and clients understand, interact with, and treat partner betrayal. We are launching a new book, treatment model and training program and are looking for an extraordinary administrative executive to join a team of A+ players and support the leader of the organization.

Qualifications

QUALIFICATIONS ● Bachelor's degree or above in Marketing, Communications, Human Services, Psychology, or a related field is preferred. ● 3+ years of proven experience managing or independently supporting social media accounts for established brands, especially Facebook, Instagram, and YouTube. ● 3+ years of customer service or community management experience. ● Proficiency in graphic design using tools like Canva required. ● Excellent written and verbal communication skills. ● Excellent ability to collaborate, communicate, and participate on a unified team. ● Client-focused mindset with a passion for building online communities. ● Attention to detail and analytical skills for capturing and interpreting social media metrics. ● Ability to multitask and work collaboratively as well as independently to achieve benchmarks and goals.