Overview
DUTIES:
• Engage with potential clients through various communication channels, including phone calls, emails, and social media platforms.
• Build rapport with clients and effectively communicate the value of our coaching programs.
• Conduct thorough needs assessments to understand clients’ goals, challenges, and motivations.
• Guide clients through the enrollment process, providing support and answering any questions they may have.
• Collaborate with the sales and coaching teams to ensure a seamless client experience from initial contact to program enrollment.
• Maintain accurate records of client interactions and follow-up activities in our CRM system.
• Stay informed about industry trends, competitor offerings, and best practices in client communication and enrollment.
BONUS SKILLS:
Experience in Sales and/or Customer Service
Associates is a plus
Background in health/fitness
Training/Trial Period:
• During the initial training/trial period, candidates will receive a hourly pay, commensurate with experience.
• In addition to the hourly pay, candidates will have the opportunity to earn commissions based on sales performance.
Benefits:
• Competitive pay structure in the range of $15-$20 per hour with opportunities for commission-based earnings
• Flexible remote work environment.
• Opportunities for professional development and growth within the organization.
• Supportive team culture dedicated to empowering women and making a positive impact.
How to Apply:
If you are passionate about empowering women and making a difference in their lives, we’d love to hear from you! Please complete the following:
1. Email with the Subject Line: Communication Chat Specialist – YOUR NAME Application
2. Attach your resume
3. Imagine you received the following message from a woman in our community via direct message (DM): ‘I’ve been following your page for a while and love what you stand for. I’m really struggling to stay motivated with my fitness and health goals. It feels like no matter what I try, I can’t seem to make lasting changes.’
How would you respond to this DM to provide support, motivation, and actionable advice, keeping in mind our mission to empower women, connect and keep an ongoing conversation (which would eventually build trust and have them book a sales call) Please craft your response as you would in a real-life situation.
About
HER Academy is a leading provider of transformative coaching programs dedicated to empowering women to take control of their health and wellness journey. Our mission is to help women break free from the confines of traditional diet culture and achieve sustainable health and fitness goals through education, support, and empowerment.
Position Overview:
HER Academy is seeking a dynamic and driven Conversation Strategist to join our team. As a Communication Chat Strategist, you will play a pivotal role in connecting with women, understanding their needs, and guiding them through our transformative coaching programs. You will be responsible for engaging with potential clients, building relationships, and facilitating the enrollment process.
Join Our Team for an Exciting Rebranding Journey and Launch!
As we eagerly anticipate the unveiling of our new brand in just 3 weeks, we find ourselves on the brink of a transformative phase filled with massive momentum and growth opportunities. Our current website is simply a placeholder, a whisper of the incredible changes soon to come. We are on the lookout for passionate, forward-thinking individuals who are not just seeking a job but are excited to grow with us and be an integral part of this exhilarating journey.
What We Offer:
A Chance to Be Part of Something Big: You'll be joining us right at the cusp of our new brand launch. This isn’t just about a job; it’s about being part of a wave of change and innovation.
Growth Through Change: With massive momentum expected post-launch, we offer unparalleled growth opportunities. We're looking for someone eager to grow their career alongside our company, learning and adapting every step of the way.
Impact from Day One: From the moment our new brand goes live, you’ll be instrumental in shaping its journey forward. This is a unique chance to contribute to our evolution and to share in the successes and learnings that come from embracing the full spectrum of experiences our business will encounter.
Who We Are Looking For:
- Visionaries ready to be part of something larger, understanding that true progress involves navigating through all phases of the business cycle with commitment and creativity.
- Team players who see challenges as opportunities for growth and learning, contributing to a culture of perseverance and innovation.
- Creative and adaptable minds who can pivot with the needs of the business, offering solutions and ideas that propel us forward through both smooth and rough waters.
- Individuals who see obstacles as essential parts of the growth process, ready to adjust, shift, and adapt with a positive outlook.
Qualifications
QUALIFICATIONS: Type 45 WPM Experienced at navigating website pages and quickly identify information Social media experience Effective written and oral communication skill Ability to multitask and prioritize quickly Detail-oriented and customer focused Possess critical thinking skills Career-oriented and professional Sales background is a plus Lead Generation Experience is a plus
