Overview

THE ROLE:

This part-time role will be the primary voice of Every Mother to prospective and current members. This includes providing timely and accurate responses to questions both real-time and through email. The role will also help to shape new and future offerings through interaction with members. This role exists to ensure that we offer the highest level of service to our customer base with accurate, efficient and constructive communication.

RESPONSIBILITIES:

  • Respond to customer inquiries through real time messaging and email
  • Complete daily administrative tasks such as issuing refunds and other housekeeping related items related to member accounts
  • Speak to and build rapport with current members
  • Complete occasional special projects

QUALIFICATIONS:

High attention to detail
Adept at thinking outside of the box and creative problem solving
Strong time management
Thrive in an independent working environment but willing to ask for help when needed
Compassionate personality
Computer with internet access
Working knowledge of Office Suite and Google applications
2+ years in a customer service orientated role

SUCCESS IN THIS ROLE MEANS:

You have positively impacted member acquisition and retention through effective communication
You have helped to ensure daily backend procedures are complete and functional
You are a source of inspiration and motivation for members

WHY YOU WANT TO WORK HERE:

Every Mother is driven forward by a love of our mission and a love of the work that gets us closer each day. We are a community that supports each other to grow, learn and take risks every day. If you want to change the world and be around people who think you can do it, consider a career with Every Mother.

Tagged as: attention to detail, google applications, office suite, time management

About

Every Mother is a wellness partner for mothers. Our current solution is delivered through a subscription-based curated app experience focused on educational and instructional exercise content, and a strong, active community of engaged users is at the heart of our success.

We are a rapidly growing company with the goal of helping women everywhere name and address the natural changes that come along with motherhood. We are working to shed light on and provide evidence-based solutions for common yet under diagnosed and untreated issues. We plan to continue to grow our core exercise and community products while delving into new products and services that speak to our audience and utilize our existing platform.

Qualifications