Overview
We are seeking a passionate, outgoing community manager to develop our online community for a new fashion eCommerce business. If you are a self-driven and ambitious tech-savvy professional interested in working with a global, remote team of like-minded professionals, we would love to meet you!
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications by participating in discussions, finding new customers and listening to existing ones. We are expecting you to be experienced in social media, PR and promotional events. You will look for and test new ways (channels, messages etc.) to engage the digital community and develop a cohesive feedback loop between customers and the business.
Community Manager duties and responsibilities
– Set, plan and implement social media and communication campaigns and strategies.
– Manage the brand’s Facebook page, building out necessary brand content in partnership with core brand/business team.
– Develop a cross-channel community building calendar and execute on this plan to enable us to: Find new users to like us and follow us, reply to and engage current community members, and build relationships with industry professionals relevant to our business.
– Build out a strategy for developing the community including test plans for testing different types of content, targeting, and other variables that you develop.
– Respond to customers in a timely manner via primary digital channels (Facebook, Instagram, email)
– Monitor, track and report on feedback and online reviews
– Organize and manage online events to boost brand awareness.
– Build relationships with customers, industry professionals and journalists
– Stay up-to-date with digital technology trends
Community Manager requirements
– Proven work experience as a community manager or similar role
– Experience planning and leading community initiatives
– Ability to identify and track relevant community KPIs
– Excellent verbal communication and writing skills
– Excellent interpersonal and presentations skills
– Hands on experience with social media management – particularly Facebook and Instagram.
– Attention to detail, critical-thinker and problem-solver
About
Public Habit is a new fashion ecommerce business tackling the inefficiencies and challenges in the fashion supply chain. On Public Habit's platform, customers are able to buy premium quality wardrobe essentials directly from top global manufacturers, for a fraction of the traditional retail price.
Tired of the way things were being done, and disturbed by the inherent waste in the global fashion supply chain, we took it upon ourselves to shake up the system. We imagine a world in which customers can shop directly from the world’s finest manufacturers and those manufacturers produce exactly what customers want, no more. That got us pretty excited.
At Public Habit, we operate based on the F Factors: Fit, Fabric and Factory, which guide us along the way to allow better access to quality garments, straight from manufacturer to customer:
Fit:
W make sure the pieces you buy fit perfectly and will stay with you a long time, and continue to feel as good as the day you bought them.
Fabric:
By focusing on small batch production, we're eliminating waste and using excess fabric where possible, while working towards the goal of using zero virgin fabric.
Factory:
We support factories that have invested in their own supply chain and are trying to work more sustainably. Working together with these companies means that we can get great quality products to you for a great price, while making sure those working at our factories are paid fairly too.
Qualifications
Proven work experience as a community manager or similar role Experience planning and leading community initiatives - Ability to identify and track relevant community KPIs - Excellent verbal communication and writing skills - Excellent interpersonal and presentations skills - Hands on experience with social media management - particularly Facebook and Instagram. - Attention to detail, critical-thinker and problem-solver
