Overview

Our online company is experiencing explosive growth which is fantastic, but with it, comes a lot more customer support emails.

We need a customer service rock star who has experience working with emails helping resolve customer service issues such as resending login, issuing refunds, clarifying questions.

If you’re someone who loves working in customer support and has the experience, we’d love you to join our fast-growing company with fantastic company culture and amazing co-workers. Experience with FreshDesk is a huge asset.

Please include in your cover letter with all your credential along with the words “summer is coming”in your letter – anyone who does not include this phrase will not be accepted as an applicant!

Also, please answer the following questions:

As a new customer service agent with our company, how will you answer a customer support email that you don’t already know the answer to?

How many years of customer support experience do you have?

Do you have experience using Freshdesk? What online customer support software have you used?

When can you start and approximately how many hours a week can you work?

What is your hourly rate?

We need someone who can quickly get familiar with our company and get up to speed fast. We are looking to get someone to start working ASAP. Thanks!

Tagged as: answering product questions, checking/processing orders, customer support, refunds, ticketing

Qualifications