Overview
Startup online marketing firm needs a Director of Customer Happiness to wow our customers and future customers. Our CMO is currently handling all customer service at the moment and it’s causing him to go grey at only 25.
Must be someone who takes 100% responsibility, has a NO excuse mentality, POSITIVE mindset, HARD Worker, detail-oriented, well organized, EXCELLENT verbal and writing skills, and excited about growing & learning both personally and professionally.
Now that I’ve tried to scare you away, know this…
Experience is nowhere near as important as your attitude and commitment to over-delivering to create raving fans as customers. Working hours will be varied. We are certainly not slave-drivers and like to have fun (if you can’t tell from the tone of this ad) but 9-5 mentality need not apply.
In case you want to know who we are…
We are Morris Training Systems (www.MattMorris.com if you want to get to know our founder) and we market books, online courses, social media memberships, and we operate Success Publishing where we help people become published authors.
Here are some of the requirements & responsibilities:
-Be a pleasure to work with! (Life is too short for it to not be a total joy)
-Manage our customer service help desk by email and chat. We use www.helpscout.com
This ties into our marketing pages (www.socialdomination.com as an example – see bottom right) so you’ll chat with prospective customers as well to answer questions and help close the sale. (major brownie points if you’re persuasive)
-Help us manage our facebook communities and put smiles on people’s faces by replying to their comments and accepting new members into our coaching groups.
-Produce weekly reports on revenue, traffic, conversion statistics, etc. (Don’t worry, we’ll walk you through exactly how to do all of this)
-Being a startup, anything and everything else that comes up.
If you’re excited about this role and think you might be the one-in-a-million “unicorn” person we’re looking for, here’s my request…
Since the position will require interacting with our most precious asset (our customers), I want to get to know you as much as possible. Include a link to your facebook and instagram profile. Feel free to stalk Matt’s social media from the links on his website above and if you want to see mine, go to https://www.facebook.com/profile.php?id=100007985083553
Send a Whatapp VOICE message to +1 (214) 701-7690 telling me your name, that you send in your resume and letter, and feel free to let me know anything you think might be important for me to know about us working together.
I will personally review all applications and, if appropriate, I look forward to speaking with you very soon!
Brycen “going grey way too early” Coffman
Chief Marketing Officer
Morris Training Systems
About
We are Morris Training Systems (www.MattMorris.com if you want to get to know our founder) and we market books, online courses, social media memberships, and we operate Success Publishing where we help people become published authors.
Qualifications
-Be a pleasure to work with! (Life is too short for it to not be a total joy) -Manage our customer service help desk by email and chat. We use www.helpscout.com This ties into our marketing pages (www.socialdomination.com as an example - see bottom right) so you’ll chat with prospective customers as well to answer questions and help close the sale. (major brownie points if you’re persuasive) -Help us manage our facebook communities and put smiles on people’s faces by replying to their comments and accepting new members into our coaching groups. -Produce weekly reports on revenue, traffic, conversion statistics, etc. using Google Sheets (Don't worry, we'll walk you through exactly how to do all of this) -Being a startup, anything and everything else that comes up.
