Hi! My name is Jared Nations and I love my Mom! That’s why I’m here.
I am looking for a trustworthy part-time team member to help with our customer care for our new software business. We’re scaling fast, and right now all of our customer emails go directly to my inbox. Oof!
This position is part-time (right now our current rep manages the inbox in one hour a day) and could scale into full-time as the business grows.
The main responsibilities are:
- Managing the email inbox and responding to customers
- Moderating and responding to comments in our support site
- Creating FAQs and video tutorials
- Working directly with me to identify software bugs and UX improvements
This is a very flexible position. The work can be done at any time of the day and whichever Mom takes this position does not need to be glued to a computer form 9-5. Get some emails done in the morning, some in the afternoon. Whatever works for you.
If this initial role goes well and there’s desire for more hours there’s opportunity to expand this role.
Please click this link to begin our application: https://airtable.com/shrMxQcqvAl9ZLKKc
Investors Alley has been in business since 1998! We're a media, tech, and publishing business focused on investing and the stock market. We help our customers make more informed investment decisions through a combination of free online content, paid newsletters, live education masterclasses, and software!
We're a growing business but still a small team (less than 10 employees), so for the right person this job will be a perfect fit!
QualificationsBig bonus points if you have relevant experience in customer care for software and high proficiency with technology.