Overview

We are looking for an experienced Executive Assistant/Liaison who contributes to taking excellent care of our travelers and who can keep up with the myriad of tasks and ever-changing schedules for the team, clients and owners, Sandra and Ted. Supporting us in offering a professional, caring customer experience  to inquiring new clients is your main responsibility. Your role as Customer Experience Manager also includes supporting our team by researching documentation to answer clients, assisting in payment follow ups, handling questions about planned and in-process trips as well updating itineraries.   Your quick responses to client emails and calls will win us over while keeping our clients in the happy traveler category. In fact, your own European travel history is a big piece of why we will welcome you aboard.

This role is initially part-time (20+ hours per week) with core working hours between 9 or 10 AM – 1 or 2 PM EST Tuesday, Wednesday and Thursdays to allow for conference calls and collaboration with the office team on either coast. The candidate is preferably located in or near Charlotte or the greater Los Angeles area, plus willing to work Eastern time zone hours.

Job Qualifications

  • Bachelor’s degree in business management or related field
  • 5+ years experience as an executive assistant, in office management/administration or related field required
  • Highly experienced working with a Mac and current IOS, as well as the newest Iphone photo app
  • Proficient in Google Suite products – proven experience withEmail Labeling/Filing, shared Google docs/sheets and CRM/Database management.
  • Ability to pivot between managing multiple tasks and projects — we usually take care of at least five different journeys at any given time.
  • Excellent research and source vetting skills
  • Ability to resolve issues mostly independently and always in a courteous, yet firm manner
  • Update client and team schedules and itineraries as well as the company website via wordpress and repost to social media outlets (Facebook, Instagram and Pinterest)
  • Prompt response to client calls and emails with proper documentation via email for both. Follow up and follow through without prompts is a must!
  • Proofreading and light editing of texts for newsletters, itinerary and WordPress themed website
  • Experience traveling through Europe
  • Must have working knowledge of  WordPress and Mailchimp, Survey Monkey, Adobe Lightroom/Photoshop as well as be very familiar with Instagram, Facebook Pages and Pinterest
  • Bonus if you are bilingual in Spanish or Italian
  • Self-motivated, detail-oriented and results-driven
  • Fast-learner and driven to understand new tools

TO APPLY:
Be prepared to share at least two relevant references
Please take the DISC Assessment and email the results along with your cover letter and resume.

EOE/M/F/Veteran/Disabled

Company Perks:

  • W2 Employee
  • $20-$25/hourly
  • Long-term growth opportunity for the right person with additional hours per week, possibility of FT employment after August of 2020.
  • Paid time off after six months with the company.
  • Travel perks after year one and other incentives.
  • 2 weeks paid training ($18/hourly)
  • Laptop & cell phone will  be provided for company use after successful training period
  • Office closes for two weeks annually  and additional PTO time for family vacations (unpaid) can be granted
  • Core values that promote work-life balance, excellence in the ordinary, and an entrepreneur mentality
  • Work directly with leading travel industry experts
  • Assist people in creating a lifetime of memories

Tagged as: client manager, client service, editor, executive assistant

About

The greatest moments in life are better when shared.

iNSIDE EUROPE, a family-owned boutique travel company, specializing in affinity group travel, was founded in 2007 as an alternative to traditional static group travel. Unlike others, we personalize every experience for our travelers, their interests, passions and needs.

We are storytellers and matchmakers between beautiful destinations and our travelers, creating incredible journeys anew for each group of family + friends, or organization (schools, churches, patrons, choirs and bands).  Our company’s philosophy is client-experience first. We are all ears when our travelers tell us what they are looking for on their next European experience which ranges from historical touring, a quest for 5 star cuisine, sporting events, heritage tracing, or just to tackle something on their bucket list --- we make each journey a memorable one-of-a-kind experience, for 10 to 400+!

We add our insider/in-depth knowledge of the destinations they seek to visit, and encourage our guests to take the roads less traveled, think outside the tourist catalogue and create memories to last a lifetime.

We appreciate our thousands of happy travelers tremendously. Because we continuously add new experiences to our portfolio, our clients return again and again. Part of the iNSIDE EUROPE difference is that we are happy to go the extra mile, ask local experts, and do what it takes for our clients.

Please take the time to learn about iNSIDE EUROPE and our brands before applying for this position that we hope to fill long term.

Qualifications

Skills and Requirements: Excellent people and professional communication skills; written and verbal need to be top notch! Showing the ability to connect, show honest care, and be relatable. We are looking for a people person, a passionate, caring individual that is excited to become a part of the happy industry of travel. Someone with a positive outlook and can do attitude, self-reliant and not afraid to look for answers online, repeat what was already shared or said/written, plus checking everything at least twice before hitting send.