Overview
Do you think the opportunity to make people more joyful, more comfortable, and more secure sounds like the perfect job? Do you enjoy helping people? Are you a good listener, energetic, and always ready to jump in and help? Then you may be the person we are looking for!
Our innovative, online law firm seeks a motivated, self-starter, with a pleasant telephone demeanor, who can handle all inbound and outbound leads generated from our website, SEO campaigns, social media, and other marketing campaigns. The role of the Client Concierge is critical to our mission of delivering an exceptional experience to our clients, as you will be the first point of contact, responsible for making a great first and lasting impression. As a critical part of our team, this will be an exciting opportunity for you to provide “white glove” customer service in a collaborative team environment. You will also be responsible for handling all client inquiries and requests as well as providing proactive communication and information to current clients.
We are looking for a person who is self-motivated, has a strong personality, is good with clients, very detail-oriented, and can complete tasks without being micromanaged.
This position requires 25-30 hours per week.
About
Nakia Gray, Esq. is the founder of Gray Legal, P.C., a modern and innovative law firm uniquely designed for digital entrepreneurship. Gray Legal is based in Washington, D.C., however, as a modern law firm, the Firm is able to serve clients nationally through the power of the internet.
As the Founder & Managing Attorney of Gray Legal, P.C., I oversee a group of smart, innovative professionals who not only see my vision but have completely aligned with my mission to create a progressive law firm that challenges the way practicing law has “always been done.”
~ Nakia Gray, Esq.
GLPC serves the legal needs of online entrepreneurs by providing business, intellectual property, and legacy planning counsel to help them protect their brands and build a lasting legacy.
Qualifications
Great phone skills with the ability to listen and ask the right questions. Strong written and verbal communication, interpersonal, and customer-service skills. Ability to work accurately, with interruptions. Good organizational, time management, and problem-solving skills. Ability to work well independently but more importantly as part of a team. Ability to exercise flexibility, initiative, good judgment, and discretion. Ability to relate to individuals from diverse ethnic, cultural, and socioeconomic backgrounds to build client relationships. Willingness to learn and be open to constant change. Ability to multitask in a fast-paced environment. Must be very positive and confident. Bachelor's Degree or 2yrs relevant work experience is preferred. Previous customer service/client relations a major plus A “no-drama” personality A good sense of humor