Overview

Purpose
The account manager is the key to keeping our clients happy and informed. Your role would be maintaining contact with our clients through phone and email, helping them work with us and get their websites live, marketing progressing, while creating five-star experiences.

Duties and Responsibilities

  • Building relationships with clients based on trust and respect.
  • Follow-up with customers on project status and any needed information.
  • Weekly report to customers on project status.
  • Review and respond to client questions and direct them to the proper person.
  • Review the status of projects weekly for status, i.e., overdue content. Did we miss a task? Did we provide what we promised?
  • On-Boarding and Off-Boarding communication via emails and presentations with Customers.
  • Work closely with our project manager and development team to oversee and monitor project schedules, timelines, and milestones.
  • Add maintenance requests from phone calls and messages to our project management tool.
  • Becoming familiar with all of the accounts we currently help manage.
  • Manage designer and developer tasks and quality check deliverables. This may include deliverables like website updates, email newsletters, and blogs.
  • Gather all requirements from all stakeholders (clients, vendors, contractors).

Key Performance Indicators

1. All clients are happy and feel well-supported.
2. Upselling client
3. Low client churn
4. Increased client referrals

Tagged as: account manager, internet marketing

About

At Globalspex, Inc., we love building business websites and delivering amazing results through marketing! We help the energy and contracting industries looking to reinvent and formulate marketing strategies for business growth. We build branded, well-coded websites, flexible enough to change with the business as it grows.

Qualifications

- Be personable and friendly while knowledgeable and firm when needed. - Basic understanding of WordPress - Excellent communication skills and ability to communicate technical issues with nontechnical people. - Be familiar with web and social media tools and best practices. - A team player who is excited by unique challenges and ready to learn - High attention to detail and quality. - Ability to prioritize and take on multiple projects. Ability to organize, schedule, and coordinate workloads to meet established milestones. - Have the ability to lead and manage a contracted team while adhering to a set of processes and procedures.