Overview

An exciting opportunity to join a rapidly growing start-up e-commerce company!

Givenly.com helps professionals and enterprises build better relationships – one gift at a time.  We leverage proprietary technology to help enterprises streamline, automate, centralize, and track their gifting and incentive programs.

We are seeking a proven, dedicated individual to join our team as Order Manager and Sales Support Specialist. You will be responsible for managing and executing all orders on Givenly platform from start to finish with impeccable accuracy.

You MUST be located in the Central or Eastern time zone and be available to work every weekday from 8:00-10:30am CST and 1:00-2:30pm CST. 

Proximity to our office in Chicago is a big plus.

 

Responsibilities: 

  • Manage Order “exports” from the Givenly.com platform, verify order accuracy, and send orders to the appropriate vendor.  Diligently monitor inbound tracking information and update within the Givenly.com system daily.
  •  You will actively manage delivery exceptions within ZenDesk and resolve them in a coordinated and timely manner. You will be the end-to-end owner of the order lifecycle.
  •  You will run tracking reports frequently and communicate with each vendor to ensure that tracking and order confirmations have been received.
  • You will offer support to the Vendor Manager and assist with ad-hoc activities relating to the management of Products and Vendors.
  •  You will provide continuous support to the Sales Team.
  •  You will work within multiple SaaS tools such as SAGE, Hubspot, Monday, ZenDesk, and the Givenly proprietary system.

Tagged as: customer service, e-commerce, inventory, order management, order tracking, sales management, sales support

Qualifications

• Bachelor’s degree in Business or other related field • Full cycle project management experience required • Must be proficient in Excel, Google Suite and Google Drive • Experience with Zendesk a plus • Exposure to e-commerce start-up environment is a plus • Able to work 8-10:30a CST and 1-2:30p CST every weekday (15-20 hours per week) • Based in Central or Eastern time