Customer Service & Support – Work From Home

Overview

Christmas bills are coming soon! Help pay your bills after the holidays are over!
Apply now, and secure a new gig before the year is over!
Take control of your work! Work-from-home Customer Service around your life.
Are you considering leaving the 9 to 5? Have you ever wanted to join the gig economy and set your own hours while working from home? We’re looking for customer service-minded gig-workers! As a gig worker with Fuller Potentials, you are self-employed.
What makes us different?
We don’t leave you to figure the process out. Once you partner with us you will be included in a community of other Agents to get support from hire through servicing the client. We are a hands on community that provides training and support to help you maximize your income potential with us.
Agent Responsibilities:What work will you be performing?
This project will be providing service for a leading tax software company that allows users to easily prepare their tax returns. You will be providing customer service for those who want more information on features and functions of the software.
You will interact with customers through phone and/or chat, helping them navigate the software, locate prior years’ tax returns (maybe they saved it on another computer, can’t find it on their current computer, or they have paper copies), and/or downloading or saving files, installing programs and resetting passwords.
You will:

• Work from home, or any quiet place with a closed door
• Take control of your work life, by choosing when and how often you want to work
• Respond to chats & answer calls from customers
• If customer requests it, you’ll also be on video! (Webcam and backdrop provided)
  

What you’ll do:

• Answer inbound customer service calls or respond to chats from customers
• Quickly help customers with good solutions
• Solve problems in a creative way
• Document details of calls and customer interactions in the appropriate systems
• Type and talk at the same time
• Navigate multiple systems, programs, and screens at the same time

Who You Are

• Great communication skills (verbal and written)
• Can type 25 WPM or more with 90% accuracy
• Solid computer skills, including typing and navigation
• Comfortable empathizing and remaining patient with difficult callers

Earning Potential:

Projects will have varying pay, but all our projects pay for time spent talking on the phone and assisting callers.  You may also receive performance-based pay or other incentives. Earn anywhere from $14-$16 an hour or more!
As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.

Requirements:

• The ability to connect your PC to your router, no WiFi
• The ability to pass a background check
•  Self-motivated
• The ability to maneuver the internet and have basic PC skills (ie know how to find files, clear cache, etc)

What’s Next:

If you want the flexibility and freedom to be your own boss, submit your name and complete our registration process today!
Fuller Potentials is currently able to source Agents in the following states: AL, AR, AZ, CO, DC, FL, GA, IA, ID, IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WY

Tagged as: call center, contract, customer service, remote