Overview

Patient Care Coordinator Needed for Vibrant, Growing Virtual Functional Medicine Practice

Are you a heart-centered person who wants to be a part of a mission-driven natural health care team that changes lives? Are you detail-oriented, reliable, a good communicator, compassionate, and a self-starter (you don’t need hand-holding after you’ve been trained and you look for ways to improve processes)?

Be a part of a virtual boutique Functional Medicine practice that helps people transform their health through nutrition, lifestyle, advanced testing, and cutting-edge treatments.

JOB DESCRIPTION: We are seeking to hire a rock-star Patient Care Coordinator with at least 1 year of patient care and customer service experience to work online to directly support our team, and the patients in the practice.

This position will be approximately 20-30 hours per week, with occasional additional hours during certain projects.  This is a part-time employee position but can be a contractor position if contractor requirements are met. You will have flexible hours as long as work is getting done, meetings are attended, and patient needs are promptly met. This position is remote, except for potentially attending any team retreats that require travel. Most work is conducted through our electronic medical record system, Telegram, email, phone, Zoom, a CRM (Active Campaign), and in a project management system (Asana).

THE RIGHT PERSON…loves to be in service of others on their health journey, is eager to take on responsibility quickly, is excited to help grow and support a mission-driven Functional Medicine practice, has an interest in health and wellness, enjoys organization and processes, is accountable & a quick learner, is honest, authentic, compassionate, and a forthcoming communicator, has a good sense of humor and can own mistakes, is teachable and coachable, loves working independently, but also enjoys being part of a virtual team.

Some examples of what you will be doing:

Manage Patient Portal messages promptly
Communicate closely with Dr. McCarthy regarding patient concerns
Handle incoming calls and emails from patients, prospective patients, and vendors
Scheduling
Order labs and upload lab results
Onboard new patients
Facilitate prescription refills and pharmacy issues
Manage patient billing and memberships
Manage office systems, including EMR and integrations with labs, CRM
Monitor new patient waitlist
Suggest practice flow improvement as appropriate

If you are interested, please send an email with the subject line: “I’m your next patient care coordinator!” and tell us:  1) Why you feel called to be a part of our team and mission. 2) Why you think you’d be great for this position. 3) Any specific training or skill sets you have that you think would be extra valuable in this position 3) How health and wellness has played a role in your life

 

Tagged as: remote

About

We are a small, high touch, private wellness medical practice that helps people transform their health through nutrition, lifestyle, advanced testing and treatments.

Qualifications

QUALIFICATIONS: Must live in the Pacific Standard Time zone. Female preferred. Northern California location is a plus. College-level proficiency in written English. Must have proven success in providing excellent customer service. Can maintain patient privacy and follow appropriate privacy laws. Meets deadlines/goals. A “go-getter” and self-starter who does not wait for things to happen, but makes them happen. Works well independently and is self-motivated with good time management skills. Has experience in working virtually with a team. Knows how to manage and prioritize many tasks and projects at once. Excellent attention to detail and follow-through skills. Takes ownership of issues and resolves situations when a problem arises.  SKILLS: Must have a computer and reliable internet access. Past experience with an EMR is a plus. Working knowledge of Google Drive Suite: (Docs, Sheets), basic experience with Zoom Video Conferencing and Dropbox. Active Campaign experience is a plus. We need someone with varied skills: good writing/grammar skills, excellent customer support (by phone and by email), ability to learn quickly and put new online technologies to use, handle email correspondence on practice’s behalf and manage provider schedules, ability to respond quickly to last minute projects and needs.