Overview

We are seeking a Client Relationship Specialist to become a part of our team! You will provide overall support to attorneys’ business needs.

You:
You are good at working with difficult people going through a difficult time. You can’t help but be proactive on a case because fires suck for everyone involved. You want a job where you can make a difference in folks’ lives by shining as the rockstar that you are while getting home at a decent hour. This is a great position for someone wanting to get started in family law.

You will initially be responsible for fixing billing errors, bringing accounts to current status and organizing client files. You will be tasked with owning the billing process and reporting out updates.

 

About the position:

Responsibilities and Accountabilities:

  • Take Client payments and send out client bills
  • Enter legal staffs time into time entry software each week for billing
  • Follow up with clients on their bills and work to collect outstanding balances
  • Handle customer care, ensuring clients are up-to-date on their billing and feel informed about their options
  • Onboard Clients that have hired the law firm
  • Use programs like Microsoft Word, Excel, Clio, Asana and Google Apps to communicate and report
  • Generally, make the attorneys’ lives easier.

Position Details:

  • This job is starting out at around 15-25 hours per week
  • Compensation: $20 – $25 per hour

 

Qualifications:

  • Glowing personality a MUST!
  • Creative and solutions focused attitude
  • Empathetic to client’s situations
  • Experience handling difficult/stressed out people
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills – you will spend the majority of your time on the phone with clients
  • Deadline and detail-oriented
  • Familiar with handling client payments
  • Experience working in Microsoft Excel
  • Bachelor’s degree preferred in related field
  • 3+ years customer service, office management or account collection experience

About

We're a small law firm with big ideas. Our driving philosophy is that "children deserve healthy access to both their parents," which is why we spend each day working toward making our parents better parents and protecting their children from the bad behaviors of the other parent via innovative visitation plans. We call this KidFirst Decision Making and we strive to help clients improve the lives of their kids every day.

Every part of our practice -- how we bill, how we communicate, how we manage tasks -- focuses on that mission. That means we are not looking for employees; we're looking for team members who can embrace our mission and show that belief every day to clients. We are a small firm and we are looking for team members that will be committed to the firm's growth and expansion in the future.

Qualifications