Remote Customer Care Representative – Part Time
Dear Mr. Robinson,
I am writing in response to the part-time Remote Customer Care Representative position posted on hiremymom.com. I want to join your team! I am currently on assignment through a temp agency, providing customer care for a luxury brand chocolate company via phone, email and live chat using the gladly.com platform. This position is not on my resume, however, I would be happy to provide more details if needed.
Additionally, for many years I worked remotely in a customer-centric environment teaching artists, building websites, consulting with small businesses and curating a contemporary fine craft blog showcase. Interacting with hundreds of customers on a one-to-one basis helped me hone my customer service skills.
Previously I worked in the non-profit arena directing crisis intervention agencies and programs. At first glance it might seem like these are wildly different paths, however, the skill sets merge well to achieve highly effective customer care. Good customer service begins with a thorough knowledge of the product, a sincere willingness to help the customer and expertise in quick and efficient problem-solving. While I have the direct customer support experience you are looking for, it is important to note that my non-profit work focused on helping people solve their problems, delivering solutions under pressure, working quickly and efficiently and remaining friendly and empathetic – although none of those jobs had the words â€œcustomer serviceâ€ in the title.
Guided by the Golden Rule my entire life: â€œDo unto others as you would have others do unto you”, I possess the integrity and personality to ensure your customers feel cared for and important. In my experience, people always remember how you make them feel. A calm, patient, friendly demeanor is important! This is true whether the format is in-person, on the phone, via email, support forums or live chat. Customers seeking support want their concerns validated and their issues fixed. I find when a customer feels I am truly listening to them, they are more easily guided through possible solutions/resolutions.
I have excellent written and verbal communication skills. In addition to speeches, grants, newsletters, website content and training materials, I also wrote more than 3,300 posts over a nine-year period for the contemporary fine craft blog dailyartmuse.com. I can write in a conversational style or a more formal style – you choose. When speaking with customers, I have a keen ability to put them at ease. Recently a frustrated customer told me the integrity and confidence in my voice was so strong he was going to break his own rule (create a paper trail) and trust that what I told him would happen regarding his order, would really happen. I didnâ€™t disappoint him. True story.
Completely self-taught and proficient in many software programs, I also have a strong technical aptitude. I build websites, host webinars, manage Facebook groups/pages, create and edit videos/screencasts and moderate an Instagram account with close to 40K followers. I love technology.
Helping people comes naturally and is important to me. My heart swelled when I read Catherineâ€™s story. Her journey to overcome addiction is an inspiration to all of us. I applaud her strength and courage and would be honored to become part of your team.
I welcome the opportunity to further discuss how my skills can contribute to your growing business. You can reach me at 845-558-4350.
Thank you for your time and consideration of my resume. I look forward to speaking with you.
Susan Lomuto Rose